payment options in the bank

Discussion in 'Help Archive' started by james2017, Jan 21, 2021.

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  1. james2017

    james2017 Forum Apprentice

    Please could my payment option made available again? It came as far as pay with Bigpoint and then it freeze.
    I feel I can not use all the options in the game from Farmerama went unity. Not even in the stand alone client.
    I have loose my Premuim Farmer subscription, the use of extra 8 neighbours.
    I am currently on level 225. I see on Calendar that bonus upgrades is available tomorrow, but I will loose out on that as well. I even going to miss out on the discount offer option due to payment problems.
    Please help:cry::eek::p:inlove:
     
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello james2017,

    I cannot change the payment methods available in the Bank as they are dependent on your geo-location. Have you tried logging in from another browser to see if payment can be made is successfully? You may also try clearing your browser cache and cookies and making sure everything is running the mosr recent version.


    Can I assist you further?
     
  3. james2017

    james2017 Forum Apprentice

    I have cleared all browsers cache's and tried All browsers (Firefox, Brave, Microsoft Edge, Google and the standalone Client. I am running Windows 10 with a fibre connection of 100 mbps download and 50 mbps upload speed.
    If I create a complete new account with a different user name to recover my payment info, will it be possible for the team to transfer all of my current Neighbours, BB, Country Coins, Stars, golden Bananas, Animals, trees, Moonlight items etc to the new account or am I going to loose all the past hard farming?
    Will it be possible to reinstate my Premier Farmer subscription because I am loosing daily gifts, no free water, no extra 5 event items, no automatic tree harvesting and many more premuim farmer privileges. I am currently on level 225 and Baharama 540.
    The game is also slow but I am getting use to it. By far not the same as the Flash version. the payment page came up but freees when it came to pick payment method. My account was created through bigfish games.com. My Farmerama ID is 55146118
    Can you not log into my account and look if all settings are correct or assist me with the transfer.
    I am a pensioner and this addictive game is one of my time management and keeping insane tools.
    PLEASE HELP:cry::cry::cry::cry::cry::cry:
     
    baw815 and farmlily3 like this.
  4. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    At this stage, there is a problem with old BigFish users not being able to make payments. This has been forwarded to the Game Team and hopefully a solution will be found.

    If you start a new farm through BigPoint, we cannot transfer any goods to that farm, you would start from the beginning. You can of course send your new farm animals/trees/decos during Gift and Trade events.


    Can I assist you further?
     
  5. istanboy

    istanboy Regular

    Do you have any indication when this issue will be fixed?

    This should have been priority when the Unity change over was made.

    A simple shopping basket option could have been made with options to pay with credit/debit card or PayPal and items added to the players game.

    BigPoint is obviously losing money in the mean time. I was accused by support of thinking that they are a charity when in fact I was trying to PAY to play! Strange attitude!
     
  6. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    I am sorry for the frustration with payment :( The problem is due to the migration from BigFish as they are no longer supporting the Game due to the end of Flash player being used. As soon as we have any news, it will be announced.


    Can I assist with anything further?
     
  7. Paddaeter

    Paddaeter Forum Greenhorn

    I agree with istanboy. Bigfish pocket the money and now just pull up their shoulders. I wonder what their big boss will say when he found out the amount of money he looses due to workers not doing what they were employed to do?
    Computers also do what the operator tell them or program them to do. it some times feel to me that the team only consist of one person ho is not qualified to fix the program. i am sure it is not the players problem to sort out differences between game owners or stakeholders. l know the game is only suppose to be used for recreation but some kind of competition is also present and II am not allowed to participate at full power.
    will the team be willing to tell us how many players have this payment problem.
     
  8. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello Paddaeter,

    I can understand your frustrations. Please leave your thoughts in the Feedback thread.


    Can I assist the OP further?
     
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