Logging me out after 1 to 5 minutes of game play

Discussion in 'Help Archive' started by Jazac, Jan 26, 2021.

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  1. Jazac

    Jazac Forum Veteran

    Sorry MODS I know this has been said. When I looked it was on the download version. I am using a browser Same thing. Again we all must make our own topic and not add to others... I am only making this so there is another person hopefully noted having same issue.

    I know TECH team has their hands full. Again we all must speak so they know what to address first. This logging me out is annoying.. I do hope its fixed soon. Thanks.

    Leaving refreshments out for the MODS and the TECH team.
     
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello Jazac,

    What platform are you using to access the Game? Have you tried different browsers to see if the problem remains? Have you also cleared your browser cache and cookies? Also make sure that your device and browsers are running the latest version.
    You can also try deleting the Downloadable Client from your destop and reinstalling it from the download link when logging in on your browser.

    Regards,
    shooger.sweet
     
  3. Jazac

    Jazac Forum Veteran

    Hello @shooger.sweet

    I am using Microsoft Edge. I have NOT tried Chrome... I will do so to help the TECH team focus where the problem is.. I brb with updates.
     
  4. EagleMax

    EagleMax Forum Apprentice

    Ok so far on chrome on this account first time logging in ... I am still logged in. Will try now with @Jazac and see if results are the same.
     
  5. Jazac

    Jazac Forum Veteran

    Ok so far on chrome no issues. I do need more time. Can you please wait for my reply again today before you close?

    But update I did swap accounts and browsers.. nothing...
    Normally I get nothing after first boot from game. I already got that. Now its logging time to see what happens next.
    I do however remember being logged a few times in one sitting.. just so the team knows this.
     
    ntuncer4257 likes this.
  6. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    I hope that the Game continues to be stable from now on. I will leave this opened until you can confirm that the continual logouts have stopped.

    Regards,
    shooger.sweet
     
  7. Jazac

    Jazac Forum Veteran

    Ok tried them both this morning. At first it was going great. Then I started to get the spinning flower. with lags. Not sure what it can be from as it can be many things. Things have settled down now for most part. Chrome also logs me out. I can deal with the log outs.. as most times it just does it that once within 1 to 4 hours.. That spinning flower making me have to refresh is worst. lol

    If you want to see what happens tommorow I can come back and update after I check both browsers out again.. Maybe the net had a hiccup today...lol Other than that yes it appears both browsers logs you out. I have had other issues but they so minor that I just forgot what they was. Least to me anyway. I just thought I would let you know so the game team can know also.

    Thank you for your time @shooger.sweet
     
  8. nortonc

    nortonc Forum Pro

    I get occasional log outs in Chrome also.
    Shouldn't really be one man one thread when reporting the same issue by multiple players. Especially when it is known the game has issues.
     
  9. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Logouts can be normal when the Farm is inactive for some time. If it is only logging you out after hours, that is not so much as a problem as logging out every minute or so. If you are playing multiple farms, you may need to clear your browser cache and cookies more often also.

    nortonc,
    There may be issues with the Game, but each player's issue is most likely individual and can be caused by many things, most likely the platform they are now using and their software, that is why we ask for each player to start their own thread so we can assist them individually and not get lost by trying to communicate with many players in the same thread.
    As you stated, you get occassional logouts and this is normal. Sometimes the Game Team also has to log all players off the Game to fix an issue. Jazac reported getting logged out every minute or so, which is not normal :p


    Can I assist the OP further?
     
  10. Jazac

    Jazac Forum Veteran

    Ok so far today has been GREAT. After awhile though I had display issue which was fixed by restarting.. If it was like few hours of non activity or even 30 minutes for that matter I would not worry about addressing the issue.. I am talking about logging in for the first time and after 5 to 20 minutes it boots you out of the game. That is not normal. However if it does it one time a day I can live with that. Its when it happens more then once gets annoying.

    Just let the Techs know people are getting the boot and it is with playing... I don't think we need to keep checking it as it does happen. Today has been great so far... let me stop speaking before i jinx it..lol

    Thank you @shooger.sweet Dont forget the refreshments... I just refilled it...I noticed it was being used... ;)
     
  11. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    On behalf of all who assisted, you are welcome. Thank you for the refreshments. They are most appreciated :)

    As the log outs are no longer frequently continuous, this thread will be closed.
     
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