payment issue

Discussion in 'Help Archive' started by speedy, Sep 30, 2022.

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  1. speedy

    speedy Forum Greenhorn

    i have had an email from Bigpoint saying my last payment was declined. if this was not paid by 2 weeks my account will be de-activated. when i went to the shop and checkout if came up with different payment options and not the usual we get when buying. is this genuine or has my account been hacked. if its genuine why doesn't the normal payment page open for me

    Any help will be appreciated as i dont want to pay until and certainly don't want my account de-activated
     
    speedy, Sep 30, 2022
    #1
  2. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello speedy :)

    We are not able to address payment issues here in the forum due to privacy and security reasons. Please contact Support so they can answer your questions.

    May I assist you further?
     
    Farmers.Almanac, Sep 30, 2022
    #2
  3. speedy

    speedy Forum Greenhorn

    could you advise how i contact them please
     
    speedy, Sep 30, 2022
    #3
  4. happycallie

    happycallie Forum Great Master

    Hi speedy
    I had this same issue as you did and am wondering what is going on.
    happycallie
     
    happycallie, Sep 30, 2022
    #4
  5. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    You can contact Support here.

    happycallie, as explained above to speedy, we cannot address payment issues here in the forum. You will need to contact Support.

    May I assist the OP further?
     
    Farmers.Almanac, Sep 30, 2022
    #5
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