Bug Cinema Issues: March

Hello lovely Farmers,

Please be so kind and use this thread to report any Cinema related issues you encounter this month.

Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

For white blank screens, make sure you don't have a plugin blocking the content.

For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
1) Short description of the issue experienced
2) Time when it occurred (preferably in CEST)
3) Country you are playing from
4) Screenshot
5) User ID
6) Browser used
7) Flash player version
​

Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help . We appreciate your understanding and cooperation. ​

May this Month be better, with less Cinema issues !
​

Best regards,
Your Farmerama Team

 

Press the button to start the movie and it just goes around and around and doesn't play
ID:12203983
UK
Flash Player 24.0.0.221
Chrome

 

Played movie, there was no button to claim reward, so following the instructions at the bottom of the screen, I clicked the top right button to exit. I was not credited my 15 movie points.
Time occurred: approximately 11:15 pm CET, 4:15 pm US Central time
USA
User ID: 54653506
Browser: Chrome
Flash Player: Adobe

Please credit 15 movie points to me. Thanks!

 

Have watched three movies about the desert and havent been rewarded for these ....there is NO claim reward button

It says this .....View the entire video, then click the "Claim reward" button or if there's no button, the (X) in the upper right corner to get your reward.

I still didnt get my rewards for doing this ...and still have the 13 that I had before watching them

ID:12203983
UK
Flash Player 24.0.0.221
Mozilla FireFox

 

I've been getting the same problem as the above two posters - the desert movie has no 'claim reward' button as it used to and does not give points.



Time: 14:30 CEST
UK
ID: 48040844
Browser is firefox
Flash 25.0.0.127

--EDIT--
I found the source of the problem. My adblock was active because the URL of the game has changed. Turning adblock off and refreshing allowed me to get the continue button again.

 

1) Short description of the issue experienced - movie played, clicked get your reward button when it turned green, clicked the success button when it turned green no points awarded. 4 times missing 60 points
2) Time when it occurred (preferably in CEST)- - 9:40 pm central
3) Country you are playing from - United States
4) Screenshot - not able to do
5) User ID - _lita23_
6) Browser used - firefox
7) Flash player version - latest