how to update payment info

Discussion in 'Help Archive' started by trishap58, Oct 2, 2015.

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  1. trishap58

    trishap58 Forum Master

    how do I update my payment information without having to cancel running packs.( need to update the expiration date to credit card ) but I don't want to cancel my auto tree harvester, I definitely do not want to lose the running package as it is good until 02/2016
    please advise what to do ?
    any help will be greatly appreciated

    Thanks in advance
     
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello trishap58, :oops:

    In order to use your new card, you will first need to delete your current personal payment information. This can be done via the payment area, the Status & Cancellation page. There you can see the Delete link, but please note that this will cancel your subscriptions - it cannot be done otherwise. However, cancelling your subscription will still let it run until February 2016, this will not be lost, it will be active for as long as it was paid for. To prevent the auto-harvester from being disabled, you will be able to renew the premium membership manually, by purchasing it again with a few days before the current one expires next year.

    I hope this helps. If it isn't clear and you need further assistance, please let us know.
    Best regards,
    teddy.bear
     
  3. trishap58

    trishap58 Forum Master

    Thank you for you explanation. Yes this did help as it makes everything clear.
    Please close nfq

    leave a basket of goodies outside the door, please enjoy
     
  4. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    On behalf of teddy.bear, you are welcome.

    Glad that everything is now clear :)

    ~closing as requested~
     
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