Missing

Please give me my missing 6 X Tortuga Baha wonder trees.
User I.D. 21559326. Thank you.

 

Hello bb_nuckles1,

Please contact Support to see if they can assist you further. Provide as much detail as possible, when you purchased them and when you noticed they were missing.

can I assist you further?

 

Well lets see, I purchased them earlier in the evening around...not sure...maybe 4:00 p.m. p.s.t. I noticed they were missing about an hour to an hour and a half later. They are still missing. I purchased them at the same time I purchased the Mekong wonder trees and the super grow, the 24 hour harvest helper, 4X Phoenix wonder stables and the September fest 2015. I am assuming the September fest 2015 is a sticker for the album. I have not gone to see it yet and am now hoping it is actually there. That would pretty much cover the details, and I can't think of anything else to add to this. Thank you for the investigation and I look forward to receiving my trees when I get up tomorrow.

 

Thankyou for providing the details, but you need to contact Support with these details to see if they can assist you further?

~waiting for confirmation that player has contacted Support~

 

I would be happy to do that but I can not seem to find a place to contact support! No where do I see the word support so some indepth assistance would be appreciated here.

 

You can find it underneath your Game frame. If that is missing you can use this link.

Can I assist you further?

 

Thank you for that bit of information, it was very helpful. I am hoping that will be all.

 

will leave thread open till you have successfully contacted Support.

~waiting for confirmation~

 

Well I contacted support on the 22nd and they responded with a canned e-mail which stated "We will aim to get back to you as soon as possible – in most cases you will be contacted by our support staff within 1 business day – often even faster." I have not heard anything from them at all. This is very frustrating. I should not have to fight this hard to get 6 trees which I purchased. So...on that note any assistance will help here. Thank you.

 

Hello bb_nuckles,

Please be patient, I am sure you will be contacted as soon as possible.

We are unable to assist you further on the forum. You will need to wait to be contacted from Support.

Will leave thread opened till you have posted your confirmation from Support.

 

Thank you for the confidence you exhibit, however I doubt that I ever hear from them and will be able to receive my missing items. Sad that it can't be taken care of in a timely manner. I will keep you posted....

 

As today is the weekend, it's not a business day. Complaining to the forum team will not make things happen any faster!

 

Well, my missing trees finally came through. YAY. I have yet to hear from them though. I just happened to notice it. Done here, and thanks for listening.

 

Am glad that everything is now sorted.

~problem solved, closing thread~