Announcement Login Issues Compensation

Discussion in 'Headquarters Archive' started by shooger.sweet, Feb 17, 2017.

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    “Hey Farmerama players,

    First of all: we are deeply sorry about the troubles during the last days.
    We know that it´s a frustrating situation for everyone and we did, and will always do our best, to fix all issues as fast as possible.

    Today we faced some connection issues to our data center which caused that all Bigpoint Games weren't reachable for a couple of hours. This has been a very unfortunate situation.
    We are totally aware that not only today but also the last days were a mess and we apologize for the bad experience.

    Currently we are creating a compensation package for all users which will most likely be claimable via In game news by the end of next week (further information will be announced by the beginning of next week) and we will prolong the Valentine Event by 24 hours.

    Please trust us, that we will work hard to come back to a stable state of Farmerama – we will keep going – that´s for sure.

    A special thanks to our moderators & support teams: they support the Farmerama team in an incredibly amazing way!

    Again: sorry for the inconveniences and thanks for your understanding and your remarkable patience.
    ​
    Your Farmerama Team"
     
    shooger.sweet, Feb 17, 2017
    #1
    TheWandererAtPeace, leannkat, supplysally and 24 others like this.
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Howdy Farmers,


    The compensation package contains:
    ​
    bonus.png
    ​
    1 x Carrot-apple chutney
    2 x 1 hr Harvest coupons
    2 x 3 hr Harvest coupoms
    2 x Party spins
    25 x Super-feed
    10 x Suzy's super-grow
    1 x Cake Boost
    2 x Cake Vouchers

    The package will be claimable via news once per account from tomorrow, 22nd of February at 14:00 CET (UTC+1) until 28th of February at 12:00 CET (UTC+1).​

    Best Regards,
    Your Farmerama Team
     
    Last edited: Feb 21, 2017
    shooger.sweet, Feb 21, 2017
    #2
    zelbug10, Cassie101, Mereira and 17 others like this.
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