game not loading

Hello. I am having trouble entering the ornamental garden. The game freezes immediately and I cannot collect the gifts. I've been having this problem for 2 days.

ııd:5122770

 

Hello adonisss...

Please clear your browser's cache and cookies, restart your computer and log in again. I've also cleared your server cache to see if that helps.

May I assist you further?

 

I'm sorry. (I did everything, the problem still persists. There is no problem in other sections, but I cannot enter the ornamental garden :/

 

I've forwarded the issue to the Game Team for further investigation. I'll keep you posted.

~edit~

The issue is with the giver Under the Mistletoe. I've deleted it from your field and it is in your inventory. The Park should load now. Until the problem is fixed, you should not place this specific giver on your fields.

May I assist you further?

 

I understand, thank you very much, the problem is solved

 

On behalf of Farmers.Almanac, you are welcome.


~problem solved, closing thread~