Cannot purchase Turbo Mill Subscription

Blocked
Sorry, your request is a suscipious threat to the website and blocked by the defense system.
Please contact the system administrator to whitelist your access if it is a false positive.
Your request id is
ac11000117441264970121473e0d15

The above error message comes up when I click on the turbo mill subscription button both via the client and if I am logged in via Chrome as a webpage. It also occurs for other purchases as well.

28 hours and counting...

Edited to add: Showed DH the message that comes up, I've added the payment website address to the "trusted sites" on my computer. That did NOT fix the issue.

 

Hello PrairieMaiden23

Please provide your user ID# so we can forward this issue to the Game Team.

 

Game ID#56055430

This issue is also occurring on my other farm: sewinglady #52647366

I am beginning to think it is an issue with my ISP and your system (as in BP is blocking my ISP, but apparently only for payments as I can still access my farms).

 

Thank you for providing your IDs. The issue has been forwarded to the Game Team and we will keep you updated.

 

Please contact Support and include a screenshot of the error message for further assistance.

May I assist you with anything else?

 

Update as of 8:21 MDT everything is back to normal and I can purchase items once again.

I think this was either a glitch with my ISP and had nothing to do with Farmerama and BP or it was on the European end of the transaction AND my ISP - again out of all our hands. When it works it works and when it doesn't the internet can be very cruel to all parties.

Thank you for attempting to address the issue. You may close the thread.

 

I'm glad to hear the problem has resolved You're welcome.

No further questions. Closing thread as requested.