New Event

Discussion in 'Technical issues' started by AndreeaSili, May 4, 2025.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
Thread Status:
Not open for further replies.
  1. AndreeaSili

    AndreeaSili Forum Greenhorn

    Hello, I use a mobile app for this game most of the time as I have don't often have use of a computer. The new Racoon event has not showed up on my app and it looks like I have missed 3 days of it. I have just logged on to a computer browser and I can see that it woeks fine here. i have logged a ticket 2 days ago from my app but was told they cannot see my details and that I need to log on. I was under the impression i was already logged on when I issued the ticket, having done so from the app. Anyway, can this issue be fixed? Thank you
     
    AndreeaSili, May 4, 2025
    #1
  2. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello AndreeaSili :)

    I'm sorry, but not all events are available in the mobile app. If you see it isn't there, you will need to log in on a browser to play.

    When sending a ticket to Support, you need to be logged into your account. That way they have required information needed to be able to help you. It is part of the safety protocols and they can't proceed without them.

    May I assist you further?
     
    Farmers.Almanac, May 4, 2025
    #2
  3. AndreeaSili

    AndreeaSili Forum Greenhorn

    No, thank you.
     
    AndreeaSili, May 4, 2025
    #3
  4. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    You're welcome :)

    No further questions. Closing thread.
     
    Farmers.Almanac, May 4, 2025
    #4
Thread Status:
Not open for further replies.