took offer credit card payments

i went to buy some barnyard bills and didnt see credit card option there any more did you take this off and if so why not every one is going to do anything else but credit card

 

Hello jesterruler1,

I cannot tell why you do not have that option anymore. Have you scrolled through all the options on the scroll bar? Have you tried on a different browser or using the Standalone Client to see if it is different?

If nothing changes, you can try contacting Payment Support to see why it is not an option.


Can I assist with anything further?

 

I have tried 2 different computers couple different browsers and the standalone client
The browsers only brining up the payment options of gift card, paysafe card, and bigpoint game card and that is all
When I do the download one it takes me to one of the different browsers and have to start all over again
I have tried to contact support about the matter but when it goes to ask if I am human it wont go past the picture part of the thing for human wise.
It why i am here now although i should of put this in technical support then where i did but oh well we all make mistakes
Must be that dang farm fairy messing things up again
jesterruler1 ID: 39261141

 

jester - I had the exact same issue end of Dec. - Jan of this year. First you have to contact support. However, you need to be online and game open to have contact with them. I had a few tries and tickets closed b/c I am on a very different time zone.
I hope it goes more smoothly for you... its pretty difficult for BP to allow you to add another credit card. I was desperate enough to go purchase a gift card...which never worked(and lost that money)
Good luck

 

Thankyou Brookeham for sharing your experience. jesterruler1, you will need to contact Payment Support (through the bank) to see if they can assist you with this matter.


Can I assist with anything further?

 

i have put in my last comment which neither one of yall read that it will not let me contact support I guess I'M going to have to open yet another thread this time on technical and say in bold letters THAT I CAN NOT CONTACT SUPPORT. THE GAME WILL NOT LET ME.

 

When you check the box confirming you are human, there is a picture grid that prompts you to complete and you need to do it twice, and then you should be able to submit your support ticket.

I have cleared your server cache to see if that helps.

Please try again.

May I assist you further?

 

This very frustrating I mean i did mention this before not going past the picture thing i cant even get past the first one. I did mention this this is the second time maybe I do it in bold like I did before

 

Yes, you did mention you had a problem with the pictures, but you didn't mention any specific details. I thought perhaps you might have missed having to select the pictures twice.

Did you try again after I cleared your server cache? Please try clearing your browser's cache and cookies to see if that helps.

If you still cannot submit a support ticket, please explain further about the problem. Do you get an error message?

May I assist you further?

 

ok so let me see if i can explain it again when i go to do the pic regardless of what kind of pic it is be it find what goes where dragging or what ever it is it will not go past it usually once u do what ever it is it will automatically go past it it will not do it yes i done the usual clearing cache and cookies seems to be the number one go to for anything but once i do what ever it ask it will not go past the first one even maybe u can get on and figure urself what the heck is going on. But then again since ur a admin u probably wont have any problems

 

Thank you for the additional details.

At this time, I don't know what else to suggest, so I'll need to send a message to the Game Team to see if they can offer further help. I did try to test your account, but I was not able to do so due to the support form asking for personal and confidential details.

Hopefully, the Team will be able to resolve the issue. We will update you when we have more information.

 

An email has been sent to you to make contact to help resolve the issues. Please reply to that email for further assistance.

Is there anything else I can help you with?