File Quarantined

Discussion in 'Technical issues' started by FLOWER59, Jun 17, 2025.

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  1. FLOWER59

    FLOWER59 Forum Apprentice

    My Norton Anti-Virus software put the Farmerama.exe file in quarantine this morning as it detected a threat IDP.Generic. I tried reinstalling the client, but then I got an error message when I tried to log in - ERROR: EPERM operation not permitted
    What do I do now???

    Flower59
    46594132
     
    Last edited: Jun 17, 2025
    FLOWER59, Jun 17, 2025
    #1
  2. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello FLOWER59 :)

    I have passed on the issue to the Game Team. I am using the client and have not had any problems, but until we get confirmation about the problem from the Team, please use a browser instead to log in.

    Edit: Game team has confirmed the file is safe. You need to add the file as an exception on your antivirus list marking it safe. Then you should be able to log in via client.

    May I assist you further?
     
    Last edited: Jun 17, 2025
    Farmers.Almanac, Jun 17, 2025
    #2
  3. FLOWER59

    FLOWER59 Forum Apprentice

    Thank you! It worked.
    nothing further is needed.
    Flower59
     
    FLOWER59, Jun 17, 2025
    #3
  4. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    I'm glad all is well again. You're welcome :)

    Problem solved. No further questions. Closing thread.
     
    Farmers.Almanac, Jun 17, 2025
    #4
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