IGM - In Game Messages

This may not be an appropriate place to post this message, but I just thought I'd share because I read a recent post by Northy regarding an abusive IGM.

I just received an 'unkind' IGM from someone I never heard of and have never seen post to the Forum. I have no intention of replying to their message and have blocked the sender. My sincere wish for them is to be able to find joy in their life, as I assume they are a very bored or unhappy someone.

When we can feel thankful, despite challenging circumstances, we have no need to disparage others. Every person has their own situation, so isn't it wise not to assume things about others when we have no knowledge of their life. I believe kindness and a willingness to listen to, and respect others, is always better than lashing out.

 

Thank you MeadowCrossing for posting about this.
I also received a very unkind igm yesterday from a player I've never heard of. It was so mean, it has bothered me ever since.

 

Brookeham, you should not be bothered or upset by this person. You are not alone, many of us received something similar, some worse than others. I agree with MeadowCrossing that it is better not to enter into a dialogue with them, blocking them stops them coming back. Some of us have reported it and it is being dealt with. Block them and keep the IGMs in case they will be needed by Support.

While I agree with MeadowCrossing that, without knowing the circumstances that made this person send such unpleasant messages to complete strangers, it is hard to know what their intention was but I also think that some people just like to shock/hurt/upset others because they can do it behind the safety of a computer. The IGM I received was pretty childish, a bit of name calling, and I wonder if it may be a younger player (or not even a player) who has stumbled onto our game and decided to ambush it and cause a lot of grief.

I am sure they will soon get bored and move on to annoy somebody else but in the meantime, just ignore them.

 

I know it is distressing to receive messages that are abusive. I encourage you to block the player in the Post Office so that no further communication can be received. Please contact Support so that the situation can be investigated and handled appropriately in accordance with Terms and Conditions. Please do not delete the messages in the Post Office so that they can be used by the Support Team.

 

Hello Mod, sorry for texting on someone else's thread.
Even I am not alone in this. I have also received such abusive IGMs from a player, and honestly, the words used were really disturbing and unacceptable. I don't know how to share the screenshot here, otherwise I would have shared it.
It's quite hurtful, and I have been disturbed since yesterday. I really don't know how to report such behaviour or what action can be taken. For now, I have just blocked that player.
I just wanted to bring this to your notice because such language and behaviour are really not acceptable.

 

Hello djtillu

You have to contact support. Don't share a screenshot here. Support can investigate it and handle it

 

Thank you for replying @KittyLover can you help me how to report? I am not new to the game, but, i never got a chance to report/never explored that side.

 

djtillu go to the 3 green tabs on the top on the right side of your screen. Choose the first one with ?!
There you choose for the blue exclamation mark !
You will come in the contact form and can descripe the problem. You can add the name of the player there.
I hope it is clear so for you

regards
KittyLover

 

Thank you so much for the detailed guide @KittyLover

 

I also received 2 abusive messages from an unknown player called kingdomcome. I contacted support and they asked for a screenshot but I don't know how to send them. I realise I can block the player so I've done that. I deleted their messages before I saw the advice above. I sympathise with those who've received them as they're very insulting and stay in your mind long afterwards.

 

Sorry to hear that it affected you too @racheliz, mine was written in such a bad English and felt so childish. The most important is that someone reported him. I did send a screen shot of the 3 messages I go on my part.

Cheer up everyone, at least we got something to chat about!

Edit:

Also I saw that once we are inside the post office and have opened a message, you can report directly to the client support by clicking on the green "support" at the bottom of that window.

 

Last night, I tried to report to Support from the Post Office, but couldn't figure out how to share a screenshot of the message. Also, was unsure which topic to select as none seemed to directly relate to the situation. I'll try again this morning using the !.

Also, not trying to be argumentative, but a fair number of people are not easily able to disregard or get over feeling 'hurt/shocked/disturbed' when some things happen. Some things are to let go of, while others can stay with one for a while...something like a splinter. I'm grateful for each of the kind and compassionate friends here on the Forum and in the game.

 

If you can't do a screen shot, take a photo! I completely forgot how to do a screen shot and a photo was quite acceptable.

I know these messages have been very upsetting but it is important not to take it personally, they are targetting lots of us and we are all here to support each other.

 

Thanks, Illy, I went ahead and submitted my Support report without the pic, and someone wrote me this afternoon saying they will look into it, so hopefully it's being taken care of. My message is from the same person who sent to several others and it's in my Inbox; that might be enough for Support to work with. I guess I am 'lucky' in that my message, while impolite and immature, was not 'nasty'. The sender referenced my avatar and commented on how much 'time I spend on the Forum' - like have I nothing better to do? Well, since I consider hanging out with nice friends a good way to spend time, it didn't bother me much. It did raise flags, especially as I'd seen Northy's earlier post about abusive IGMs.