Feedback Mill Redesign

I do agree that it is a little bit small for those of us with older eyes! However, I love it. I managed to search by amount in the mill and like that I can choose faves and go by wonder/normal stables. All in all a big thumbs up from me. I was also irked by the loss of my cloud row effect, so will cancel and remill when my row resets.

 

I like the new design, I think every thing new needs some time until we get used to it then we can compare and decide if the advantages that were produced is more beneficial than the disadvantages like the ability to see what stocks of feed available is not direct like the old design, I was hoping all the slots would be functional and I did not know why BP decided to give 2 functional slots at this time, and I am worried that the third slot had to be unlocked with buying the mill subscription as the first message that was there in the morning, and had changed to the new messages that says the third slot is not ready yet, to tell the truth I was surprised when I saw the first message and it annoyed me because I have a mill subscription that is valid for almost three months and seeing that message made me think that I have to buy again another subscription to unlock it, now it had been change so just have to wait and see what plan BP have for the third slot and hope that it is not going to be subscription feature, it is like being invited to a meal and before you start eating some one pulls the plate from in front of you and telling sorry, you cant eat this now, and throws a small portion at you and say you have to be content with that.

 

I think it's a step in the right direction, the queue not as long as I had hoped.....But maybe BP will pick up suggestions to unlock this via the Tree of Wisdom.....In general I appreciate the Feedback Thread, but right now I think it is too early to give a fair account of how I like the way the new mill works....so hopefully the thread stays open long enough to run a few feeds through the mill and get used to it.....The first impression anyway is positive.....a step forward is definitely the access to both mills from either mill.

 

Initially I wasn't too keen on the appearance, but I'm sure I will soon get used to it. Up until the redesign I had been attempting to produce enough animal food to tide me over so that I could then produce power feed, which felt like a vicious circle. I do think there is room for improvement, but the redesign is definitely a step in the right direction. Well done BP, and thank you!

 

I think the overall design is a great improvement. I too lost the effect of my cloud row with the change over. The text could be a little larger for those of us with less than perfect eyesight. I really would have liked the ability to mill PF added to the Island mill. Like everything new, it will take some time to get used to it and figure out the best set up for it.

 

Sorry BlackCaviar and JanB50, I spoke to quickly, it wasn't a one time thing after all. The effect of the cloud row disappeared again after the 6 hour were up.

 

Good:
1) Can start both Main mill and Baha Mill from one place - though this really is not a necessity.
2) Ability to queue feeds for production - though I can see how one can forget how long the mill will be running for and not go back and check on it.

Bad:
1) More clicking - intro screen
2) More scrolling - fewer feeds visible per page
3) Smaller font - harder to tell how much of a feed one has
4) Can't look in mill once it's running - One is unable to look at what one has, what one might want to produce next, or what one needs to produce X, once the mill is in action, unless one stops the current production. Essentially, it becomes locked and one can't plan ahead.

Why? Did the old mills not work?

 

I feel like it's too early to really know if this is an improvement or not. I agree with Michael in that I hope this thread will be up long enough for us to be able to give more than a first impression review of it, when we have learned all there is to know.

Right now though, I'm not terribly impressed. There are definitely things I like, but not enough.

Plus

• Clearer overview of feed requirements
• Food sorting via tabs
• Ability to "favourite" feed
• Ability to set up both mills from either location (plus pens w/o food, but we already partly had that)

Minus

• Feed overview lost when queue is full (I don't like checking the barn for feed, and it doesn't list all types of feed either, just the ones you already have in stock)
• Text hard too read both in mill itself and in queue
• Split view of both mill queues - why not tabs instead? All (both) + separates
• Still no PF in Baha mill. Why not at least add the ability to mill a special island PF that can be used there only if you're worried about PF sales decreasing?
• 2 slot queue isn't of any particular use to me. 3 slots minimum would be good, but not just 2. If 3rd is to be unlocked via rune and BP continues with the lack of stars in events, I will get really angry.
• Mill re-design released before 3rd slot requirements implemented and players were informed about them.
• Bugs people have reported about incorrect milling times and ingredients/feed missing. If fixed quick, not a huge issue I guess, so we'll see what happens with this.

 

Well I for one am not Happy in the change of the Cloud Row . I bought the cloud row with the mill subscription before the mill changeover. This allowed PF milling to be done in 3 hrs, you could set your mill in the afternoon and mill (your choice) 3 or 6 PF. Now in that 6 hour window you will only get 2 PF.
I usually don't complain but this was sold to us as one thing and now has been taken away

 

Greetings lovely Farmers,

Thank you all for your feedback provided so far. It is understandable that this change does not make anyone happy, and your concerns have been forwarded. We agree, the situation is more delicate since the row was sold . If we get further information regarding this matter, we will let you know immediately.

I apologise for this inconvenience and I hope you still like the new mill.
​

Best regards,
teddy.bear

 

I have no understanding for this matter. This is not the way to run an honest business.

At first I thought the cloud row would only reduce the milling time for 6 hours, and I decided not to buy it.
Then I learned that it would reduce the time of any production started within 6 hours. Now that was a good deal, so I changed my mind, bought the cloud row and the mill subscription, for the first time.

Someone might argue that the description of the cloud row says that it will reduce the time for 6 hours, which it does. But the problem is that these descriptions are far to vague for us to make an informed decision based on them. Therefore we rely on the information from the mods to tell us how it really works, and on fellow players to check how it works ingame. Now you are telling me that that information cannot be trusted. An example of more vague info about that cloud row:

"10% faster milling time" it does not specify 10% of what. Now it reduces 10% of the original time. Maybe BP change it next month, so that it only reduces 10% of the milling time after the bonus from the rune is subtracted.​

Does BP expect us to buy something were we have no way of knowing how it will work next month? I will not. Up until now I have been happy to buy the offers that I find worth it. Now that I know that can change so drastically, I will not anymore. I still have to buy the harvest subscription, but will probably not buy anything else.

It became clear very soon after the cloud row was offered how it worked. If that was not the intended effect, then there should have been an OA stating that this would be changed, and offering a refund for those who didn't want to keep the cloud row. By the way, how can I get a refund for my cloud row? Because this is not what I agreed to pay for.

PS. There is an event running with the title "The customer is always right" it makes me want to and not in the cute way.

PPS. I couldn't care less about the new mill feature now.

 

Hello -Mir85-,

I completely understand how you feel and I could not say anything to make you feel otherwise.

The only thing I want to add is that the information we had was accurate, and an OA could not be posted without having official information - we were convinced last night that this is a bug, and we were informed today that this is the way it is supposed to work. I also understand being sceptical about future purchases and your point of view summarizes the issue we are dealing with very well.

All I can do, though, is forward your feedback and apologise for this matter - hoping that we will get some good news soon.
​

Best regards,
teddy.bear

 

Hi teddy I know you and the other mods are doing everything you can to give us the right information, I am not blaming you for anything.

I am blaming BP for providing information that is so imprecise so as to allow them to change how things work under the excuse "it still works correct according to the official info". Making it impossible for players and mods to be certain of anything.

Edit: Thank you teddy

 

Hello -Mir85-,

I know, and the Game Team is doing an amazing job as well - there was a small communication problem along the way that lead to this I know that doesn't change anything - for what it's worth, I have forwarded your feedback unfiltered.
​

Best regards,
teddy.bear

 

The plan for a mill to queue multiple feeds is still a good concept but the execution of that plan is in direct conflict with how it was relayed to the consumer.

I like being able to see both main and island feed requirements in the same window but the text is too small. I do not like that the feed overview is then not available. I most certainly am not happy about the 255 limitation as I asked yesterday about feed and was told that the upper limit is 999. I set my mill for 2 sets of 999 and now have lost crops. I would have been better off with no new mill. I do not have the mill subscription but if I did I would be highly upset. The change in how the milling works is not improving consumer relations. The time reduction should not be removed after 6 hours. Any feed started within the 6 hours should have reduced time. Just like any workshop started within 10 hours should have the reduction (cloud row giving 10% reduced time). That is how the time reducing buffs work in the game....the action has to be started within that time frame, not completed.

Depending on what the game team decides to do about the lost crops will affect further feedback.

Edit: Sorry, teddy, I would have to disagree...this is not a small communication problem.

 

Hello puppiesnponies

The 255 feed units issue is not a new limit, but a temporary issue. The logs show the units of crops and trees as being lost - so we are positive that this can be fixed, the goods should not be lost forever, but we are still waiting for an official confirmation regarding this topic.

I do understand your frustration and disappointment, and I apologise once again for all this trouble.
​

Best regards,
teddy.bear

 

BP is randomly making up new rules as they go. Cloud row effects work one way for some things, another opposite way for others. Yep, I'm thinking I need a refund for the cloud row I spent money on. Not happy at all.

 

The cloud row cost 190 BB, I would like to suggest a refund of 100 BB and we keep the cloud row with the new effect. That would show that you are taking this seriously, and it might make me a happy customer again. If no amends are made, it will cost you way more than a hundred BB from me.

Sorry teddy, I know it is not the ideal place for it, is there anywhere else I can post?

 

I love the new Mill. Great idea!!

 

Hi!

I'm on the fence about the mill, here's why.

Like:
- Can queue feed - this is great when I'm AFK for several hours, as I usually mill in batches of 10 or so.
- Can schedule Baha and MF from the same place - I didn't mind the way it was before, but this is a little more useful
- Can "favorite" feeds, and sort by stable-type, amount, etc.

Don't like:
- The numbers for each feed are small and hard to read (and my eyes aren't that old)
- Can only queue two feeds at a time, with the third slot locked and no information on how to open it. If it'll require stars (the ones that BP has removed from events), then I'm going to be really upset.
- Once the queue is full, you can't see how many of each feed you have (especially if you have '0' of a feed) - Maybe an extra button could be added (below the time remaining in the right corner) that would allow us to access the mill even when the queue is full, but trying to schedule a new feed would trigger a "are you sure? XXX feed will be replaced by YYY feed" window.
- No option to mill PF in the Baha mill. PF is so time-consuming to mill, and the suggestion appears so often on the forums, I'm almost surprised it wasn't included in the re-design. Even (as mentioned previously), a Baha-only PF would have better than nothing.
- The Cloud Row so-called "fix". Every other CR buff applies to anything started in that time frame, NOT finished. Before the re-design, we could still start feed quantities that would take 1-2 days to finish. I don't see that it is different now, other than BP trying to force more people to buy the mill subscription (which I never bought, by the way). That CR was sold to us as applying to any feed STARTED IN THE 6 HR TIME FRAME. (I could understand it not applying to queued feed if the buff expires before that batch of feed starts). "Fixing" it the way they did now (where any feed remaining, even if the batch has already started, reverts to the original time), leaves as the only conclusion that the CR was falsely advertised. BP, this is not how you foster loyalty to a game. (And I should know, I've been playing another game for ~10 years, where that development team consistently proves that it is listening to its player base and doesn't "fix" things that the players don't think need fixing without a really good reason and telling those players what the reason(s) is(are) before implementing the fix.)

*breathes* OK, calming down now.

Tl;dr - overall, this feature has a lot of potential for being a nice addition to the game, but the current implementation needs work.

-cpeterson