Feedback Mill Redesign

Thank you teddy for the unofficial update. I am sorry to say but it actually makes the situation worse as far as I am concerned. The bug should have been identified during the testing phase as it was immediately known soon after its launch how it worked in the mill. Anyone testing it would have seen right away that it reduced mill times for any feed started in the 6 hours. Now, it has been a month or so and is only identified when the new mill is launched. It provides me with the assurance that what is purchased for a specific purpose no longer can be relied on that it is free from bugs. The cloud row was expensive to begin with but now 'expensive' no longer applies. It is not worth the money spent...

I am also very uncertain what else in the game doesn't work as intended...
We all asked for cloud rows to do more than just EP/BEP/CC but this doesn't really help much at all. The whole reason for its purchase was to make PF. Without the mill subscription, it does not help at all. Even with the mill subscription, it helps only minimally.

It may be time for me to park my tractor...

 

A while ago when the stable rune was "bug fixed" some German players started a campaign were they put the line:

"Be careful what you pay for, tomorrow it may be labeled as a bug and changed."​

in their signature. I thought they were paranoid... It is very sad to see that they were right.

More constructive: I understand that mistakes happen. But then you should take the consequences too. In my opinion the only good way to deal with this would have been to offer a refund, for those who wanted it, together with the initial announcement explaining what had happened. Then I would have been understanding.

 

I too, think it may be time to mothball my tractor. At the very least, I will not be spending any more real money for a game that now seems to be "rigged". Throw in the fact that Bahamarama is almost completely messed up due to a problem we were told was "fixed" once. I think that the BP house needs a really big spring cleaning.

Add me to the list of "I want my money back" for the Cloud Row. No other buff in the game works the way you now tell me is correct for this one so BP must take the blame for false advertising.

 

*big sighs* Caught between a rock and a hard place, all I can do is apologise and empathise.

As soon as we have more details, I will let you know.

Best regards,
teddy.bear

 

I don't know how a refund could be arranged for me as I log in through a third party. My payment for the cloud row (and everything else I spent real money on) was done through that third party.

I now consider that cloud row to be useless.

(teddy, it is not your fault. I will not shoot the messenger.)

 

Teddy I know it is not your fault and you are caught in the middle. We do realize you are doing the best you can

But, I did not see the word only (only 6 hours) in the description when I bought the cloud row. And for me it just makes no sense. If you use the faster production cloud row the time is not reverted back to the old time if your products are not harvested. The same goes for the flower cloud row, animal cloud row, etc. Unless I am seeing it wrong...If you start something while your row is active you receive that time decrease or other buff but when the cloud row ends the time on your animals, productions or crops never goes back to the original time.
If this is a Bug then the word only should have been used so we would have known it would work differently than our other rows.
Just my two cents.

 

Hi!

Something I just noticed (or it would have been put in my previous post) that I don't like: When you queue one batch of feed and then go back to select a second batch, the mill window automatically "helps" by putting you in the tab from which the first batch was selected.

For example: I want to queue dog, then rabbit feed. I set up a batch of the dog food from the "All" tab, but when I re-enter the mill it resets to the "wonder stable" tab and I have to manually change it to find the rabbit feed. If I queue rabbit feed from the "All" tab, the mill resets from "All" to "Normal", and I have to manually change it to find the dog feed.
This is irritating. I would prefer to have the mill automatically default to "all" instead.

@teddy-bear
I do appreciate everything you and the other mods do to try to keep us up to date, and my first rant certainly wasn't aimed at you. It's just that I'm becoming more and more fed up with how BP seems to be arbitrarily changing rules on us.
You can add me to the list of folks who want a refund for their CR.

-cpeterson

 

When Valentine Cloud Row Came out. I did Read FAQ Carefully that the Effects of Mill Time is reduce by 10% for Only 6 hours. As I Mostly Mill Power Feeds Using My Mill. Even with This Cloud Row is still Takes More than 6 hours to Make 1 Power Feed.

What Happens After 6 hours When Mill Buffs Runs out. It Goes Back to Normal Milling time of 9 Hours to Mill 1 Power Feed without using a Rune that reduce Milling Time by 10%. I was luck to Trust my suspicions.

I am sorry to Hear Many farmer are upset, that Valentine Cloud Row Does seem to be Totally Useless.

The Idea of An Improved Mill Graphics and Concepts had Back Fired. That had cause much upset to my fellow farmers.

I do find The Feed Wording on the Small Font Size that i can just barely read it !!!

Those Who Brought The Cloud Row with Real Money. Are Entitled to a Refund or Compensation. If That does not Happen I do not blame those to Spend Real Money on The Game. Will Either Quit the Game or Stop Spending Real Money on The Game. Then it is Big Point to Blame it is none of the Mods Fault either.

The Only Good Thing about this That I can Get to Manage both Mills at Once

 

Trialled the mill and like it - useful to queue two items. The writing is a little small. I like that I can do both mills in one go and that I can set favourites.
I'm one of the ones who didn't buy the cloud row, but I can see everyone's point and JJenks put it very succinctly.
Thanks for all your hard work Teddy, everyone knows it's not your fault and nor is it your place to apologise for somebody else's error, but we appreciate you doing so anyway .

 

As I said before, I like using the mill to see how much feed I have. But I just noticed another thing, the mill is the only place (in game) to see the ingredients you need to make feed. I often want to check that when making purchases/or list things for selling. Not being able to see that when there is a queue, is a big drawback.

 

Hello lovely ones,

I will not address this to each of you because you have all brought it up so I would like to point out that I, or we, do not take any of the rants personally, we understand your frustration and you are more than welcomed to let off some steam, but we of course need to represent both the company, and you all and your interest - in this particular situation it is very hard to agree with both sides. I do appreciate very much your kindness and understanding, you are all wonderful.

After all the debates and opinions shared by the other language teams as well, here is an objective and open analysis (this does not mean that it is my opinion, or an official opinion, but a mix of everything gathered today and an update on the situation): Indeed, the cloud row effect was announced to reduce the milling time for 6 hours. The description and tooltip were and are correct, they do specify the buff will work for 6 hours:

​

However, despite how clear the tooltip was, the interpretation was wrong. And in my opinion, it was misinterpreted because of all the other buffs we have: crafting products that reduce crop / stable growing time, rows that reduce stables / crops growing time - they all apply to the "production" started while the buff was active, not while the buff is active. That's why nobody considered it was a bug, that's why nobody reported it as a bug, that's why we did not get further clarifications on this matter, and why this has not been detected as a problem. Everybody was happy with the row, the feedback was mostly positive (the parallel pet sale - not so successful), and we all moved on.

The situation is indeed unfortunate because the difference between what we thought it should happen and what actually happens is huge. However, what the conclusion, solution, statement regarding this matter will be - we shall wait and see. I am confident that tomorrow we will have an update, since it is Friday.
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Dear CaliChrome,

I have absolutely no idea if a refund is or is not possible, but since the row was purchased with BBs, I assume that if a refund is made, it will be made in BBs - from BBs to the money spent on the currency, it's above my knowledge.
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Dear JJenks,

That is an excellent point - as stated above, the way the farm buffs worked all this time most probably caused the confusion.
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Dear cpeterson,

Thank you for your feedback and suggestion - as well as your kind words.
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Dear Mooboy,

Thank you for your input and feedback on this matter.
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Dear chookie,

Thank you for your kind words and feedback - I am glad you can see the positive aspects of the new mill.
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Dear -Mir85-,

Thank you for your feedback and for pointing this out.

* heading to the Tech section and I be back shortly *
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Best regards,
teddy.bear

 

Hi @ all

Not as much feedback than in the german forum (88 pages -> 1741 posts) but good to read that some of you see it the same way, than we do.

 

Thank you for the information, teddy. I do not keep records of the exact amount I spend my BBs on but I made purchases of BBs in that time period. (I cannot earn BBs in the theater as my 3 party partner does not allow them.) I purchased 1500 BBs in January and about 400 BBs in February as well as re-subscribing to the mill. I do believe it was a substantial amount of BBs for the row. I would accept a refund in BBs. In any case, I will be much more careful of what I spend my BBs on in the future.

 

Hello moinmoinichbins,

Our community is indeed a lot smaller than the German one, but I assume the general feeling is shared by everyone, regardless of the community's size. Thank you for stopping by .
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Hello CaliChrome,

It is understandable you feel this way. The cloud row was 190 BBs - that is all I can add to this topic.
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A quick note for all of you having the Valentine's cloud row,

We have stumbled upon another issue; All the details can be found in this thread, and I will update you as soon as we have a clarification on this matter.
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Best regards,
teddy.bear

 

I am really loving the new mill! It really helps me to keep things going in there, as I don't get to log on really frequently.
I did have one little glitch where it canceled out, but that was in the first day or two. Everything's been smooth since then!

 

Hello shodack78

I am happy to hear you love the new mill. The bug has been indeed fixed and if any feed was not produced but the crops were taken - they have been rebooked to your inventory.
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Best regards,
teddy.bear

 

Thank You, teddy. 190 BBs does fit my definition of expensive. I wasn't sure of the exact amount. I will await the official announcement from BP on this subject.

(teddy, I do not hold you responsible for this debacle and thank you for all the information you have been able to provide. A basket of chocolate chip cookies has been left at your door.)

 

"I love my girlfriend, but I dont like kids, pleas remove it" Misstakes happens, what happened now you cant buy breat to yourself?

If refund 30% not more, just like from new car, worth half, when just leaves buyers place.

 

Nerijus, it wasn't represented as a mistake by BP until now, well after it was introduced. There is such a thing as a lemon law which would allow me to get an entire refund on a new car. I have stated my position and my opinion politely. I also don't understand the meaning of your second sentence "buy breat to yourself".

 

The Mill Redesign is a huge leap forward and I am sure they will correct the flaw that sees it nullify the cloud row.
What is happening is the timer shows the shortened time for the six hours that the cloud row is active and reverts back to the longer time afterwards.
Like all big changes, there is a 'Work in Progress' aspect and I am pleased to assist in this phase...

ps, I didn't read all before posting...
What a Mess....