Forwarded PayPal Issues

Discussion in 'Headquarters Archive' started by teddy.bear, Apr 11, 2015.

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  1. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    There are some PayPal problems at the moment and the Game Team is in contact with PayPal, waiting for them to fix this.

    As soon as we have any updates, we will let you know.
    ​
    Best regards,
    Your Farmerama Team
     
    teddy.bear, Apr 11, 2015
    #1
    IVANCICA30, bygo_cris and Cassie101 like this.
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The Mega EP bonus will be added to your accounts, along with the purchased currency, as soon as the transactions are processed correctly by PayPal.
    ​
    Best regards,
    Your Farmerama Team
     
    teddy.bear, Apr 11, 2015
    #2
    IVANCICA30, bygo_cris, Cassie101 and 2 others like this.
  3. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The Paypal issues have been fixed, all the affected users should have the Barnyard bills in the account now, as well as the Mega EP bonus. You might need to refresh in order to see this update.
    ​
    Best regards,
    Your Farmerama Team
     
    teddy.bear, Apr 11, 2015
    #3
    IVANCICA30, bygo_cris and abubadi66 like this.
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    Please note that Mega EP Day has been extended until tomorrow at 22:00 CEST. The initial announcement times has been updated as well.
    ​
    Best regards,
    Your Farmerama Team
     
    teddy.bear, Apr 11, 2015
    #4
    IVANCICA30, bygo_cris and alexis2112 like this.
  5. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    We seem to be experiencing the same issue with PayPal as yesterday. The problems started around 7:40 CEST today and they are still ongoing.

    We are not able to verify the transactions and items / currency are not being booked to the game, despite the fact that on your end it looks like a successful transaction, and you receive a confirmation mail from PayPal.

    It would be great if you could refrain from making purchases until we let you know that the issue has been fixed. Thank you for your understanding, and we apologise for this inconvenience.
    ​
    Best regards,
    Your Farmerama Team
     
    teddy.bear, Apr 12, 2015
    #5
    IVANCICA30, bygo_cris and -CountryGal- like this.
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    PayPal is working since around 21:00 CEST yesterday - and thankfully the problems have not returned.

    The Game Team will Talk today about Mega EP Day bonus and inform you as soon we have further details.
    ​
    Best regards,
    Your Farmerama Team
     
    teddy.bear, Apr 13, 2015
    #6
    alexis2112, penguilnz, bygo_cris and 2 others like this.
  7. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    We apologise for the delayed update, but the Game Team has communicated now a decision for the users who bought something during the Mega EP Day, but didn’t get the bonus due to the Paypal issues being fixed after the mini event has ended. All the affected players will be compensated by a script on Friday, around 2 pm CEST, which will book a +200% EP bonus for 36 hours (ending approximately at 2 am CEST on Sunday).
    ​
    Best regards,
    Your Farmerama Team
     
    teddy.bear, Apr 14, 2015
    #7
    bygo_cris and IVANCICA30 like this.
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