Advantage package

Discussion in 'Help Archive' started by Noah1200, Apr 25, 2016.

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  1. Noah1200

    Noah1200 Forum Greenhorn

    Last month I signed up for the Advantage package XL (I pay $5 per month for 225 BB's). I am not sure what to do this month in order to pay my $5. I don't want to go into subscriptions as I am afraid it will sign me up for an additional package, so how do I continue with my current subscription, pay my $5 for the second month and get my BB's?
     
    Noah1200, Apr 25, 2016
    #1
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Noah1200, :oops:

    The XL advantage pack is a subscription which will run for 6 months, so it will be automatically renewed after one month of purchasing it, so you do not have to take any additional steps for getting the BBs for the second month and being charged.

    If you encounter any problems with this process, please contact our Customer Care Team and they will be investigating this for you, but do not purchase it again manually to avoid further inconveniences.

    Is there anything else I could assist you with?
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Apr 25, 2016
    #2
  3. Noah1200

    Noah1200 Forum Greenhorn

    Thanks for your reply, however, I purchased the first one on March 23rd, so around April 23rd I should have gotten it for the second month but I did not. Do they automatically take it off the card that I purchased it with, because they have not done that. There is the harvester sale tomorrow and I would like the BB's to purchase the harvester. Do I have to do anything to get the second month because nothing has happened and I have not gotten the 225 BB's! Thanks again for your help!
     
    Noah1200, Apr 27, 2016
    #3
  4. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    You will need to contact Support so they can assist you further.

    Can I assist you with anything further?
     
    shooger.sweet, Apr 27, 2016
    #4
  5. Noah1200

    Noah1200 Forum Greenhorn

    No, thank you!
     
    Noah1200, Apr 27, 2016
    #5
  6. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    You are welcome.

    Good luck with your Support inquiry.

    ~closing as gone to Support~
     
    shooger.sweet, Apr 27, 2016
    #6
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