Barnyard Bills

I have just bought 150 bbs with my credit card. I only ordered once but somehow I have 3 times the number and a credit card bill for nearly 15 pounds. Is there anything I can do about this? luckysofieID: 33567980

 

I'm not a mod but you will need to contact support either through the link at the bottom of your game screen or by the link here.

 

Hello luckysofie,

You will need to contact Payment Support. You can find this by accessing the Bank in the City.


Can I assist you with anything further?

 

I´ve got the form from the bank but my problem isn´t listed and there is no facility for typing in anything else so I cannot submit it.

 

You just need to fill in the payment method used along with your game details and wait for Support to contact you further.

Can I assist you further?

 

! did but the form wouldn't send because I could not fill in the subject part. I`ll try again

 

Hello luckysofie !

Indeed, the Payment support contact form will not go through and cannot be submitted unless all the details filled in are correct, accurate and matching a purchase.

To have this matter looked into further, please contact our General Customer Care Support and they will be helping you with resolve this issue. The contact form can be found here. If you want to have 2 of the transactions cancelled, please make sure you include all 3 transaction numbers that have been e-mailed to you in your message.

Is there anything else we could assist you with?
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Best regards,
teddy.bear