bb payment

Discussion in 'Help Archive' started by custerboy, Feb 24, 2020.

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  1. custerboy

    custerboy Junior Expert

    i purchased a bb package, and my bank informed me of the transaction has been put on my bank account, but i have not received any bb's. can you check on this? my id#25480043
     
  2. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    Hello custerboy,

    What payment method did you use? If you paid via card, you should have received the BBs. If you paid via bank transfer, it will take a few business days for the money to be received by Farmerama / Bigpoint in the German bank account, and the BBs to be booked to your account.

    At the moment, no purchases are showing on your account.
    Best regards,
    teddy.bear
     
  3. custerboy

    custerboy Junior Expert

    thanks for your reply. my bank stopped the transaction, so i am in the process of taking care this mess. thanks for all of your help. you may close thread
     
  4. teddy.bear

    teddy.bear Team Leader Team Farmerama EN

    You are most welcome, and thank you for letting us know! I hope you will be able to resolve this easily.

    Best regards,
    teddy.bear

    ~ closing thread as requested ~
     
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