Bigpoint Support Center

Discussion in 'Help Archive' started by istanboy, Dec 16, 2019.

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  1. istanboy

    istanboy Forum Expert

    I tried to purchase the Season Pass today with a Visa debit card which I have used to purchase the previous season pass (with no problem)

    The system kept giving an error and I was unable to purchase the season pass.

    When I checked the debit card two amounts of 6,12 Turkish Lira ($1.05) had been taken from the card, but I was unable to purchase the season pass.

    I submitted a ticket to Bigpoint Support Center and this came back as closed and no such purchase information.

    I submitted a new ticket and the same result came back.

    Bigpoint has taken $2.10 and I am unable to purchase the season pass.

    The support ticket system does not allow me to explain what has happened.

    I attached a file of the debit card transactions.

    What can I do to resume this problem?
     
    istanboy, Dec 16, 2019
    #1
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello istanboy,

    You need to contact Payment Support. This is done through the payment area of the Bank:

    2019-12-16_22h01_47.png ​

    Can I assist you further?
     
    shooger.sweet, Dec 16, 2019
    #2
  3. istanboy

    istanboy Forum Expert

    Thank you - I have tried to contact twice through support as you show, but due to the limitations of the system I am not able to explain. I have submitted 2 tickets and support was unable to help. The tickets were just closed.
     
    istanboy, Dec 18, 2019
    #3
  4. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    I have checked your payment logs and you have only purchased 1 x Season Pass this month which is currently running:

    2019-12-16 13:08:03+season package-dec 2019
    2019-10-25 09:07:17+season package-oct 2019

    You may need to contact your Bank if they have double charged you for the purchase.


    Can I assist you with anything further?
     
    shooger.sweet, Dec 18, 2019
    #4
  5. istanboy

    istanboy Forum Expert

    OK. Thank you. I will check with the debit card company.
     
    istanboy, Dec 18, 2019
    #5
  6. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    You are welcome.
    Good luck with your inquiry :)

    Regards,
    shooger.sweet
     
    shooger.sweet, Dec 18, 2019
    #6
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