buying bbs

Discussion in 'Help Archive' started by flwrsndnc, Dec 31, 2015.

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  1. flwrsndnc

    flwrsndnc Exceptional Talent

    hi there :) I'm not sure where to ask this but is there anyway to talk to support without having to fill out a ticket I have filled out a ticket before and I just filled out another ticket but they aren't understanding my problem and I would like to be able to explain it to them better what the trouble is that I'm having
     
    flwrsndnc, Dec 31, 2015
    #1
  2. Intrepideur

    Intrepideur User

    Hello flwrsndnc.

    I'm sorry, but you will have to fill out a ticket with as much detail as possible to support.

    Can we assist you further?
    Intrepideur
     
    Intrepideur, Dec 31, 2015
    #2
  3. flwrsndnc

    flwrsndnc Exceptional Talent

    yes I put in everything it asks for but it doesn't let me explain what is going on I can use my card on my other farm with no problem and I know I have the funds on there I just put them on and its not my card carrier that's declining pmt it has to be something with the game :( but I cant tell them that cause there is nowhere to write that
     
    flwrsndnc, Dec 31, 2015
    #3
  4. baw815

    baw815 Forum General

    flwrsdnc, not to butt in here, but are you using the payment ticket? If you are, use the general ticket and then you can use screen shots and better explain the problem. I had to do that for a problem I had.
     
    baw815, Dec 31, 2015
    #4
    MARLYMAR and BlackCaviar like this.
  5. Intrepideur

    Intrepideur User

    Many of the Team are on vacation. You will need to wait until you hear from them.

    You could delete your banking details from the problem account and re enter the credit card details.

    Edit: Thank you baw815 for the extra information.

    Can we assist the OP further?
    Intrepideur
     
    Intrepideur, Dec 31, 2015
    #5
    BlackCaviar likes this.
  6. flwrsndnc

    flwrsndnc Exceptional Talent

    yes thank you baw815 I went back in and sent a general ticket we will see if that helps thank you too Intrepideur hope you both have a safe and happy New Year :):)
     
    flwrsndnc, Dec 31, 2015
    #6
  7. Intrepideur

    Intrepideur User

    You're very welcome on behalf of both of us.

    Have a great holiday season to you both.

    Ticket re sent, closing thread.
     
    Intrepideur, Jan 1, 2016
    #7
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