Can't get into the game

Discussion in 'Help Archive' started by Amanet, Aug 29, 2014.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
Thread Status:
Not open for further replies.
  1. Amanet

    Amanet Forum Apprentice

    I am completely desperate, can't get in game for several hours now. At least forum somehow recognized me, so I can at least finally ask for help.
    I have cleaned cashe and cookies, used CCleaner, re-installed latest Adobe player, tried 4 different browsers and 2 different computers. Still no luck, the line is going max to 61% (mostly to 51% only) and stops.
    Please, help
     
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Amanet :oops:

    I am sorry to hear you have been experiencing these issues. I have checked your account and I was able to load it without any problems. Please be so kind and try again now, and see if this helped.

    If it didn't, please try resetting your modem, and then give it another try. If you do not manage to get back into the Forum, please contact our Customer Care Team from the Support link you find at the bottom of the website, or from this link directly.
    Did this help ? Are you able to load the game?
     
  3. Amanet

    Amanet Forum Apprentice

    I will try

    It didn't help, I resetted modem, and even tried different connection, still can't pass 61%
    I can also tell while trying to get at least to the forum I started a new account (with new name), but even there could not get into the game.
    I have no problems with all other games I play online, only with Farmerama since today afternoon.
     
    Last edited by moderator: Aug 29, 2014
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Since you are not able to log into the game with a different account either, and we are able to access your account, it sounds like there is a local issue on your end. Have you cleared your Flash cache as well? You have confirmed taking other steps, but not this, so please be so kind and try this as well. ​
     
  5. Amanet

    Amanet Forum Apprentice

    Yes, I cleared the Flash cashe too, just didn't mention it. I tried on different computer too.
    Somehow I managed to get into the game now in Firefox, but not in Chrome.
    Thanks for your help.
     
  6. LisaDouglas

    LisaDouglas Active Author

    If you're using chrome, you might want to make sure pepper flash has been disabled.

    Instructions can be found here.

    Please post back and let us know if that was the issue.
     
  7. Amanet

    Amanet Forum Apprentice

    Yes, I disabled pepper flash now and was able to open the game in Chrome also.
    Thanks for the help.
     
  8. On behalf of those how assisted, you're welcome.

    ~~Problem solved - closing thread~~
     
Thread Status:
Not open for further replies.