Bug Cinema Issues: February 2018

Discussion in 'Help Archive' started by shooger.sweet, Feb 1, 2018.

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.


    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !

    Best regards,
    Your Farmerama Team
     
  2. starakoka

    starakoka Forum Apprentice

    I am playing for a few months now and I NEVER could watch any movie. Every time I got the message: We're sorry, but there are no videos available right now. Please try again later.
    Maybe my location is a problem?
    Thanks in advance
    User: starakoka ID: 55129626
     
  3. George_Washington

    George_Washington Someday Author

    I only watched one video today, and now it says that none are available. That can't be right.
    For weeks, I've only been able to watch two or three videos in a day before it gives me this message every time.

    1:26 PM - American Central Time
    United States of America
    I can't take photos
    User: George_Washington ID: 49116883
    Google Chrome

    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 28 NPAPI
    Adobe Shockwave Player 12.2
     
  4. George_Washington

    George_Washington Someday Author

    Today I wasn't able to watch any videos. This evening, I watched one video, and now it says I can't watch anymore.

    10:20 PM - American Central Time
    United States of America
    I can't take photos
    User: George_Washington ID: 49116883
    Google Chrome

    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 28 NPAPI
    Adobe Shockwave Player 12.2
     
  5. George_Washington

    George_Washington Someday Author

    I haven't been able to watch any videos today so far.

    2:40 PM - American Central Time
    United States of America
    I can't take photos
    User: George_Washington ID: 49116883
    Google Chrome
     
  6. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello George_Washington,

    Having no movies in the Cinema to watch is not a bug, it just means there are no sponsors at this time. You can only keep trying and hopefully, there will be some videos to watch in the future.

    Regards,
    shooger.sweet
     
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