Bug Cinema Issues: February

Discussion in 'Help Archive' started by shooger.sweet, Feb 1, 2017.

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.


    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !
    Best regards,
    Your Farmerama Team
     
  2. julie1013

    julie1013 Commander of the Forum

    I just wanted to say thank you to BP sponser, Hyatt, for running an ad that works:D:D
     
    joanc123 and farmlily3 like this.
  3. sarann

    sarann Padavan

    I agree to the thank you to Hyatt. If not for them, there would be no movies again.
     
    julie1013 likes this.
  4. luv2farmwu

    luv2farmwu Forum Apprentice

    I hit the arrow to view my ad, it started then went black, and never came back. So I didn't get any points for viewing, because the system messed up. Can I get my points since it wasn't my fault?
     
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