Bug Cinema Issues: January 2019

Discussion in 'Help Archive' started by shooger.sweet, Jan 2, 2019.

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.

    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !

    Best regards,
    Your Farmerama Team
     
    shooger.sweet, Jan 2, 2019
    #1
  2. mindy1701

    mindy1701 Count Count

    Instead of a movie, I'm getting the error message:

    Fyber
    The requested page could not be found.

    We are now into day 5 of this error - occurs all day, every day
    USA
    ID: 44197939
    Firefox
    Flash is up-to-date 32.0.0.101
     
    mindy1701, Jan 2, 2019
    #2
    Erridge, RebaFC and morgainez like this.
  3. Laurelei

    Laurelei Forum Great Master

    1) Like a Bosch stopped working. It was fine and then it wasn't, used to have a green button to press at the end and now it's not there and the frame is weird. See screenshot.
    2) Time when it occurred (all morning and afternoon on January 21st, 9am to 3pm EST)
    3) Country you are playing from USA
    4) Screenshot
    [​IMG]
    5) User ID 27818843
    6) Browser used Chrome
    7) Flash player version Up to date
     
    Laurelei, Jan 21, 2019
    #3
    AMN50 likes this.
  4. mindy1701

    mindy1701 Count Count

    Advert for the film "Greta" does not award points.
    This began today and continues
    USA
    ID: 44197939
    Firefox
    Flash is up-to-date 32.0.0.101
     
    mindy1701, Feb 21, 2019
    #4
    oj66 likes this.
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