Bug Cinema Issues: July 2016

Discussion in 'Help Archive' started by teddy.bear, Jun 30, 2016.

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  1. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.


    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !
    Best regards,
    Your Farmerama Team
     
    BlackCaviar likes this.
  2. dappashan

    dappashan Someday Author

    1) Once again, Supersonic video does not play and doesn't award points.
    2) Most recently: 10:40 AM CET Friday July 1
    3) USA
    4)
    [​IMG]
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0
     
  3. Doc425

    Doc425 Exceptional Talent

    I am having the same problem as dappashan, but i am very happy to report that, other than a few glitches, the theater has been working very well. Thank you very much.:)
     
  4. dappashan

    dappashan Someday Author

    1) I'm quite disappointed. We've been reporting this video for months, but there's still no fix and no way to choose to skip it (not your fault mods!). I just purchased something in-game, but I would not have done so if I had known this was going to continue to pop up. Upper Chesapeake Health video still won't award points, button doesn't turn green.
    2) Most recently: 11:45 PM CET July 2
    3) USA
    4)
    [​IMG]
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0​
     
  5. Lorna27

    Lorna27 Forum Greenhorn

    another 'supersonic' failure- at this date/time...
    lorna #53127258
     
    dappashan likes this.
  6. dappashan

    dappashan Someday Author

    1) St. Joseph's Medical Center video won't award points, plays but button doesn't turn green.
    2) Most recently: 8:00 PM CET July 3
    3) USA
    4)
    [​IMG]
    [​IMG]
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0
     
  7. clonahmon

    clonahmon Forum Veteran

    Cinema survey
    Hi Team,
    the cinema is giving me a survey page with questions to answer, where I should get 30 film ponts for. After answering, there are a) no claim reward button, b) no X in the corner, c) no reward points. This is not the first time, actually I have that problem since April.

    time occured: 17:28 irish time
    playing from: Ireland
    user ID: ID: 53986531
    Browser: Mozilla Firefox 46.0.1
    Flashplayer: Flash 22.0

    Screenshot was not possible
    Thanks a lot
     
    dappashan likes this.
  8. crops

    crops Forum Apprentice

    This is the error message I have been getting the last few days:

    o_Ops, an error has occurred..
    Ad not available
    Ticket id for this error is: 20160721195958720
     
  9. 007Farming

    007Farming Forum General

    I just wanted to send a BIG Thank You:DThe cinema has been working relatively great for me as of latexDA blip here and there but nothing to squawk over:DThanks BP Much appreciatedxD
     
    julie1013 and BlackCaviar like this.
  10. crops

    crops Forum Apprentice

    It worked fine for two days and I get this error again (I think it's always the same advertiser)

    o_Ops, an error has occurred..
    Ad not available
    Ticket id for this error is: 20160723193026647
     
  11. thumbalina

    thumbalina Someday Author

    id 13347424 video right on track I watch the video press countue to the end of movie press the x but don't ressive movie points
     
  12. dappashan

    dappashan Someday Author

    1) Still stuck with "Upper Chesapeake Health". Video plays but "Get your reward" button still never turns green and points are still never awarded.
    2) Most recently: 8:30 AM CET Thursday July 28
    3) USA
    4)
    [​IMG]
    [​IMG]
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0
     
  13. dappashan

    dappashan Someday Author

    1) "University of Maryland Midtown Campus" video plays but "Get your reward" button still never turns green and points are never awarded.
    2) Have tried several times. Most recently: 7:30 AM CET Saturday July 30
    3) USA
    4)
    [​IMG]
    [​IMG]
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0
     
    Last edited: Jul 30, 2016
  14. bygo_cris

    bygo_cris Count Count

    Hello. I tried to watch some video two times.
    -First time:
    1) The window opened but, except for some black line, there was nothing.
    2) At 04:24 (CEST)
    3) South Korea
    4) I failed to take one. Sorry.
    5) 25059426
    6) Google Chrome
    7) The latest one.

    -The second time was that Supersonic video and the error is same with other players. This was at 04:26 (CEST)

    P.S. I managed to take a print screen the third time I tried to watch a video at 04:57 (CEST). It was the same video as the first time.
    [​IMG]
     
    Last edited: Aug 1, 2016
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