Bug Cinema Issues: June 2016

Hello lovely Farmers,

Please be so kind and use this thread to report any Cinema related issues you encounter this month.

Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

For white blank screens, make sure you don't have a plugin blocking the content.

For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
1) Short description of the issue experienced
2) Time when it occurred (preferably in CEST)
3) Country you are playing from
4) Screenshot
5) User ID
6) Browser used
7) Flash player version
​

Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help . We appreciate your understanding and cooperation. ​

May this Month be better, with less Cinema issues !
​

Best regards,
Your Farmerama Team

 

still no luck opening, and getting credit for, the 'powered by supersonic' screens in the cinema...latest failure today at this date/time
thanks...jaybobjrtaco #12072799

 

same here-- 'powered by supersonic' movie clip not opening as of date/time of this posting...really not working for the last months...
please remove...
prnbsnmph #17382540

 

1) Still stuck with "Upper Chesapeake Health". Video plays but "Get your reward" button still never turns green and points are still never awarded.
2) Most recently: 10:30 AM CET Friday June 3
3) USA
4)



5) 8070629
6) Google Chrome version 49.0.2593.0
7) built into Google Chrome version 49.0.2593.0

 

Greetings lovely Farmers,

dappashan, thank you very much for the report!

jaybobjrtaco and prnbsnmph please be so kind and provide a full report as requested, we need all the details in order to escalate these issues to the Team. Thank you.
​

Best regards,
teddy.bear

 

Have watched Upper Chesapeake Health video several times but it never gives the BB reward points.
http://pho.to/AApZ4

The Supersonic video does not play or give rewards.
http://pho.to/AApZG

User: nm56
ID: 8851373
1:11 pm est = 7:12 pm CEST

Google Chrome with latest Flash Player

 

Hello nm56

Thank you very much for the report!
​

Best regards,
teddy.bear

 

1) Supersonic video does not play and doesn't award points.
2) Most recently: 11:30 PM CET Monday June 6
3) USA
4)


5) 8070629
6) Google Chrome version 49.0.2593.0
7) built into Google Chrome version 49.0.2593.0

 

Hello dappashan,

Thank you very much for the reports and screenshots!
​

Best regards,
teddy.bear

 

Getting error message that something is wrong
Started about an hour ago
USA
http://imgur.com/lwmEFS7
ID: 44197939
Firefox
Flashplayer up to date

ATTN: I think I need help with screenshots.

 

Hi mindy1701, I think you may need to right-click on the image, and select "copy image URL" or some such. Then hit the image button -- it's a box with mountains and a sun -- and copy your link into the pop-up window. Her image should be:


(they may also ask which video you were watching when you saw this screen...)

 

Thank you, dappashan. I copied the URL, but didn't right click on the image. That solves the problem.
In case anyone wants to know, I was attempting to watch a video - any video - but this error came up instead.

 

Thank you both very much!

Best regards,
teddy.bear

 

another wasted attempt at 'supersonic' this date/time
prn #17382540

 

Hello prnbsnmph,

If you could please be so kind and provide the full details requested, we would appreciate it. Thank you!
​

Best regards,
teddy.bear

 

On the first day of Menagerie is issued (today), movie theatre/cinema keep giving error on 4 attempts. Ticket id. no. 20160616145112033. Waste of time and frustrating. I just wanted to report it. I will make a snapshot of screen and send it again in new thread on this section of forum if this irritating error occurs again.

User: Boiler2 ID: 39540373

 

Error no. 5 and the snapshot regarding to my last thread today. Made screenshot of screen but I don't see any attachment option to attach it. Lame lame.

User: Boiler2 ID: 39540373

 

June 18, 2016 7:13 MST USA Firefox Video SuperSonic Player, black screen, right click, says "Flash Version 22" Can't attach a picture. Don't know how... ID 35336926 Hope this info helps. Thanks.

 

1) Straight Talk Wireless video plays but "Get your reward" button never turns green and points are not awarded.
2) Have seen this error several times over the last few days. Most recently: 0:30 AM CET Sunday June 19
3) USA
4)


5) 8070629
6) Google Chrome version 50.0.2661.75
7) built into Google Chrome version 50.0.2661.75

 

User: 007Farming ID: 52952252

I get the same thing when watching videos in the small box/screen as dappashan as above. Usually it is the "Los Angeles" video.!! I am able to watch the video but the reward button never works and points are never rewarded.
Sorry, I don't have an account set up to post screen shots.