Bug Cinema Issues: June 2018

Discussion in 'Help Archive' started by shooger.sweet, Jun 5, 2018.

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.

    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !

    Best regards,
    Your Farmerama Team
     
    shooger.sweet, Jun 5, 2018
    #1
    AMN50 likes this.
  2. mindy1701

    mindy1701 Count Count

    The thumbnail advert for Kim Crawford wines does not reward points.
    This has happened daily for the past several days, whenever it plays.
    USA
    ID: 44197939
    Firefox (up to date)
    Flash 30.0.0.113
     
    mindy1701, Jun 12, 2018
    #2
  3. Twinks

    Twinks Forum Apprentice

    1) Chang advert not able to get rewards, the "Get Rewards" icon does not turn green and cannot be clicked after advert ended.
    2) Time about 17:21 CEST
    3) Singapore
    5) 53203489
    6) Firefox
    7) Should be the latest Flash Version
     
    Twinks, Jul 27, 2018
    #3
  4. Twinks

    Twinks Forum Apprentice

    1) Chang advert not able to get rewards, again. The "Get Rewards" icon does not turn green after the advert finished playing and cannot be clicked.
    2) Time about 18:19 CEST
    3) Singapore
    5) 53203489
    6) Firefox
    7) Should be the latest Flash Version
     
    Twinks, Jul 29, 2018
    #4
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