Bug Cinema Issues: March 2019

Discussion in 'Help Archive' started by shooger.sweet, Mar 5, 2019.

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.


    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !

    Best regards,
    Your Farmerama Team
     
  2. Laurelei

    Laurelei Forum Great Master

    1) Augusta clips stopped rewarding points. There are several different movies, but all from August University. They were working fine previously and they play through completely and provide green completion buttons, but now there are no points awarded for watching them.
    2) Several times this morning, beginning about 6am EDT
    3) USA
    4) [​IMG]
    5) 27818843
    6) Google Chrome
    7) Flash is up to date
     
  3. George_Washington

    George_Washington Someday Author

    1) I'm watching the videos, and clicking on the green buttons afterwards, but am not receiving any points.
    2) 1:28 PM CST
    3) USA
    4) not available
    5) 49116883
    6) Google Chrome
    7) Flash up to date as well
     
  4. mindy1701

    mindy1701 Count Count

    I'm experiencing the same problem as the previous 2 farmers. Green button lights and no points. The first 3 Augusta U vids gave points, the next 7 did not. I quit for the night.
    2. 9:00 pm CDST
    3. US
    5. ID: 44197939
    6. Firefox
    7. Flash is up-to-date 32.0.0.101
     
  5. Laurelei

    Laurelei Forum Great Master

    This morning I watched two of the Augusta clips and got points for them, but then after that, even though further clips were available and I played them, I did not receive any further points. It seems that the advertisement is giving points but only for the first couple of times you play it.
     
    oj66 likes this.
  6. mindy1701

    mindy1701 Count Count

    Laurelei's experience is what happened on my farm. Today, the Augusta vid is gone and the vid for Prosacea has taken it's place - the first 2 or 3 awarded points and the following 10 did not. Different day, different name on vid, same problem.
     
  7. Laurelei

    Laurelei Forum Great Master

    I second mindy's problem, now I'm getting that result with the Prosacea. It rewarded points twice and now just plays and gives green buttons but no points.
     
  8. Laurelei

    Laurelei Forum Great Master

    In case anyone thinks these problems have been resolved, I just wanted to assure you that they have not. I just watched two Augusta clips with no points.
     
  9. mindy1701

    mindy1701 Count Count

    I agree with Laurelei - the problem continues without improvement. It's been one week and no change.
     
  10. Laurelei

    Laurelei Forum Great Master

    Now it's happening with the Lymphocyte Activation Gene film. I don't think the film matters, I think the cinema is now limited to two rewards and then the rewards stop. Is this intentional? Might as well tell us so that we can stop expecting it to be fixed.
     
    mindy1701 and baw815 like this.
  11. .lita23.

    .lita23. Junior Expert

    1) Short description of the issue experienced - movie points not being credited after 2nd clip
    2) Time when it occurred (preferably in CEST) -3:51cet
    3) Country you are playing from -USA
    4) Screenshot - Prosecea (can not screen print)
    5) User ID - User: .lita23.ID: 26034909
    6) Browser used - Microsoft edge
    7) Flash player version -current

    NOT the first time this has happened, ongoing
     
    oj66 likes this.
  12. mindy1701

    mindy1701 Count Count

    The problem of green light activating but no points being given for vids after 2 viewings continues. As of yesterday, it has gotten worse - now only the Prosacea video is running, so we are limited to 2 point awards per day.
    2. all day, every day 24/7
    3. US
    5. ID: 44197939
    6. Firefox
    7. Flash is up-to-date 32.0.0.101

    We are now entering week 3 with no fix in sight.
     
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