Bug Cinema Issues: May 2016

Discussion in 'Help Archive' started by teddy.bear, May 2, 2016.

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  1. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.


    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !
    Best regards,
    Your Farmerama Team
     
  2. dappashan

    dappashan Someday Author

    1) Supersonic videos don't play.
    2) Have seen this error many many times. Most recently: 1:00 AM CET Tuesday May 3
    3) USA
    4)
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0
     
    julie1013 and BlackCaviar like this.
  3. mfarm57317

    mfarm57317 Junior Expert

    1. Supersonic still not working
    2. For the last several days
    3. USA
    4. See post #2
    5. 18388196
    6. Firefox
    7. Adobe Flash 21.0.0.213
    I just looked at April's cinema thread....wow, 83 posts talking about problems with the cinema. That must be a record.​
     
    dappashan likes this.
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello dappashan,

    Thank you for reporting this and providing all the details requested.
    Hello mfarm57317,

    Thank you for reporting this. Please provide a screenshot taken by yourself, let us know the Flash player version you are using, and specific time(s) and date(s) when you encountered this.
    Best regards,
    teddy.bear
     
  5. nm56

    nm56 Forum Duke

    Cinema still not working this month either
    Google Chrome: 50.0.2661.94 m
    Adobe Flash Player (current version - updates when Google Chrome does)
    User: nm56, ID: 8851373
    Time: 8:37 pm EST 5/5/16 = 2:37 am CEST 5/6/16
    Time: 2:34 am EST 5/6/16 = 8:34 am CEST 5/6/16

    I have been receiving this same message for over a month and it doesn't matter what time I log in or what computer I use.

    http://pho.to/A8aU7

    It says to wait "one moment please" but never starts the clip
     
    Last edited: May 6, 2016
    dappashan likes this.
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello nm56,

    The problem does not seem to be with the videos - your ad blocker is active. No videos will load since you are preventing them on purpose from loading.
    Best regards,
    teddy.bear
     
    -Mir85- likes this.
  7. nm56

    nm56 Forum Duke

    Thanks
    That fixed it
    Didn't think to check there because I did not check the ad blocker button. Don't know why they get changed by themselves.
     
  8. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    You are most welcome, nm56 :) I am happy to hear this.

    Best regards,
    teddy.bear
     
  9. chookie

    chookie Exceptional Talent

    1) Supersonic advert won't play again - press play, arrow goes round and then black screen.
    2) 22:58
    3) UK
    4) [​IMG]
    5) 49123646
    6) google chrome, also tried firefox
    7) 21,0,0,242
     
    julie1013 and dappashan like this.
  10. dappashan

    dappashan Someday Author

    1) "Oxy" video doesn't award points; "Get your reward" button never turns green and can't be clicked.
    2) Have seen this error many many times. Most recently: 1:12 AM CET Tuesday May 17
    3) USA
    4)
    [​IMG]
    [​IMG]
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0
     
  11. Nellie_Noodles

    Nellie_Noodles Commander of the Forum

    Watched 3 braun movies and wasn't rewarded

    Google Chrome : 50.0.2661.102
    Flash Player 21.0.0.242
    ID: 12203983

    5/26/2016 ....Watched Braun movie again ...no reward and still isn't registering on my pull up
    5/27/2016....Got rewarded for first movie ...again the Braun movie gave no reward and yet again it still doesn't register on my pull up
     
    Last edited: May 27, 2016
    elimeno and dappashan like this.
  12. elimeno

    elimeno Forum Overlooker

    I am having the same issue with the OXY movie...every single time
    User IDUser: elimenoID: 36403718
    6) Browser used Google Chrome
    7) Flash player version Adobe_Flash
     
    Nellie_Noodles and dappashan like this.
  13. dappashan

    dappashan Someday Author

    1) Haunted by a return of the "Upper Chesapeake Health" video from months ago. Video plays but "Get your reward" button still never turns green and points are still never awarded. Hmm. Just like the Oxy video, which is still in the mix and still broken.
    2) 11:30 PM CET Thursday May 26
    3) USA
    4)
    [​IMG]
    [​IMG]
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0
     
    julie1013, elimeno and BlackCaviar like this.
  14. woody

    woody Commander of the Forum

    Just checked the cinema and all I get is a white screen. I have not bothered with it for some time, but happened to see this thread and decided to post an update.
     
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