Bug Cinema Issues: November 2017

Hello lovely Farmers,

Please be so kind and use this thread to report any Cinema related issues you encounter this month.

Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

For white blank screens, make sure you don't have a plugin blocking the content.

For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
1) Short description of the issue experienced
2) Time when it occurred (preferably in CEST)
3) Country you are playing from
4) Screenshot
5) User ID
6) Browser used
7) Flash player version
Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help . We appreciate your understanding and cooperation.

May this Month be better, with less Cinema issues !

Best regards,
Your Farmerama Team

 

1) The video by Represent.Us is playing all the way through but then the system will not offer a reward (This has happened at least 4 times). This same video comes up over and over and it has the "fractured" sign in the upper left corner! I haven't been able to get past it!
2) Occurred Tuesday and Wed (10/31 and 11/1)
3) In USA
4) Don't know how to do a screen shot.
5) ID: 54912898
6) Firefox 56.0.2
7) Adobe flashplayer NPAPI Version 27.0.0.183

 

1) Uber Boxes video does not give reward --watched it 3 times. (First video I've had in months)
2) approx 8:26 and 8:51 pm game time today
3) USA
4) don't know how
5) ID 46486301
6) Opera 48.0.2685.52
7) Flash 27.0.0.183

 

1) Margot vs. Lily video with YouTube link. The video plays but doesn't have a "Complete" or any kind of acknowledgement afterward and doesn't give any points when the window is closed.
2) Several times yesterday evening (6-7:30 EST) and now this morning (5-5:45 EST).
3) USA
4)
5) ID 27818843
6) Chrome Version 61.0.3163.100 (Official Build) (64-bit)
7) Version:27.0.0.187

 

1. Mootral video plays but Get Your Reward button doesn't light up and no points are given - ever
2. Most recently at 4:30 CET
3. USA
4. Can't get screenshot, but this displays:
Click play & watch this video until 1:30 to be rew
5. ID: 44197939
6. Firefox NPAPI
7. Flash 27.0.0