Bug Cinema Issues: October 2015

Discussion in 'Help Archive' started by teddy.bear, Sep 30, 2015.

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  1. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.


    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 6:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Best regards,
    teddy.bear
     
    dragon1 likes this.
  2. Frenchmom14261

    Frenchmom14261 Forum Connoisseur

    I have already watched 3 movies about TRESemme and have not received any point. That is the only movies I'm getting.
     
  3. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Frenchmom14261, :oops:

    Please be so kind and post your cinema issue report in the format requested in the initial post of the thread. Thank you very much for your understanding.
    Best regards,
    teddy.bear
     
    dragon1 likes this.
  4. mfarm57317

    mfarm57317 Junior Expert

    O.k. let me see if I can get this right....I hope this is where you wanted me to post my problem. I have watched several movies from TRESemme, but I don't get any 'points' for watching them. I've seen where another farmer has also had the same experience. The movies play just fine, we just aren't getting any reward points. Thank you for any help you can give me on this issue.

    mfarm57317
     
    Last edited by moderator: Oct 6, 2015
  5. girlsenberry

    girlsenberry Forum Apprentice

    1) instead of a movie, get a blank black screen (this has been happening for about 2 months now) If you highlight on the screen, there's url text, if you try to open the movie in a new tab, all you get is a blank screen in the new tab
    2) most recently 14:35 CEST (10/12/15)
    3)playing from US
    4) including screenshot with hidden text highlighted
    [​IMG]
    5) ID: 9318851
    6) occurs in both Microsoft Edge and Mozilla Firefox
    7) Flash Player Version 19.0.0.185 (most recent)

    This has been happening for about 2 months now, and with the wonder tree event coming up I REALLY miss my BBs... any insight would be appreciated
     
    Doc425 and dragon1 like this.
  6. dappashan

    dappashan Someday Author

    1) movie plays but no points rewarded. Advertiser is Sears.
    2) 12:00 PM CEST
    3) United States
    4) Movie plays properly (watched it 3 times)
    5) 8070629
    6) Google Chrome Version 47.0.2498.0 dev (64-bit)
    7) built in to Chrome

    Thanks!
     
    Doc425 likes this.
  7. cookie02840

    cookie02840 Someday Author

    I too am having problems with movies.
    I was able to watch movies without a problem getting 15 points a viewing for movies lasting less than a minute up to 10 minutes. Now I either get a black screen or "Healthi-Nation" movies that are only worth 2 points. This happened only today, starting at time given below.

    1pm-2 pm Eastern Standard Time
    USA
    Don't know how to do screenshots--but above description tells all
    53372550
    Google Chrome 46.0.2490.71 m
    Have current versions of Flash and Shockwave (just downloaded and installed, just to make sure)

    Thanks
     
    Doc425 likes this.
  8. Doc425

    Doc425 Exceptional Talent

    I watched the first video, an ad for Kozy Snacks, received 15 points, watched the second video, an ad for Nissan Maxima, and received zero points. This has been an ongoing problem for quite some time.
    2) 0930 western USA time, 1830 CEST, I believe.
    3) USA
    4) Don't know how to do screenshots, but problem is persistent and ongoing
    5) 52907408
    6) Google chrome, firefox
    7) flash player

    Thank you
     
  9. labmommy30

    labmommy30 Forum Duke

    I am also having the issue with the cinema. Watch 1 or 2 viseos fine. After that no more points are awarded.
    Time of day had made no difference.
    USA
    Screenshot of what? Evrything is in working order, with the exception of points awarded.
    52008614
    Puffin for iPad
    Flash built into Puffin.
     
    Cyn_ and Doc425 like this.
  10. Doc425

    Doc425 Exceptional Talent

    i didn't change anything, but at 1135 local time, western USA, or 2035 CEST , ( I think), I watched the same Nissan Maxima video and received 15 points. I then turned right around and watched another video, Nissan Maxima, by chance, and got zero points. This has been a persistent pattern.
     
  11. Doc425

    Doc425 Exceptional Talent

    It has been stuck on the same video all day, but the video won't load. In the upper right hand corner it says, "Powered by supersonic". I've watched this video before and I believe it is a Harley Davidson ad.
    Information is same as above.
     
    jazzy61 likes this.
  12. jazzy61

    jazzy61 Forum Apprentice

    I'm having the same problems as everyone else. The videos are just Not working right, No points for watching!
    #45398250
     
    Doc425 likes this.
  13. Doc425

    Doc425 Exceptional Talent

    These problems are occurring at a most inopportune time. Just when we need BBs for wonder trees and to buy power feed for the breeding required for these events. It's almost like it's planned. -.- They haven't made any progress in fixing it after several weeks. Enough already. >:(
     
    jazzy61 likes this.
  14. 12ss12

    12ss12 Living Forum Legend

    1) Short description of the issue experienced
    I am having problem too. I get a black screen & no video loads. Even if the video plays once which is once in several days, when I watch it the second time, I get a blank screen. This has been happening for more than a week or 10 days. I didn't keep a exact countdown. I am having this problem of late. Before that it was fine.

    If there is no video that is a different issue. But if a video is available & we aren't able to view it gives us a sense of loss.

    2) Time when it occurred (preferably in CEST)
    Not time specific.

    3) Country you are playing from
    India

    4) Screenshot
    [​IMG]

    You can see the time when I watched the cinema 00:19. I got 15 points.
    The cinema was for few seconds. Once again when clicked to watch the movie. I get a blank black screen. The picture is below. Time is 00:20
    [​IMG]
    5) User ID
    12ss12

    6) Browser used
    Google Chrome

    7) Flash player version
    19.0.0.226 (up to date) (no plugins blocked)
     
    Last edited: Oct 22, 2015
    Doc425 likes this.
  15. julie1013

    julie1013 Commander of the Forum

    Yesterday and today there is one video that seems stuck in my cinema "Question Together" I am able to play it, numerous times, but get no points for watching:(:(:(:(
     
    12ss12, desi20 and Doc425 like this.
  16. mfarm57317

    mfarm57317 Junior Expert

    Lately there is one video that keeps coming up in my cinema "Question Together". I am able to play it, numerous times, but get no points for watching. It used to be the same problem with TRESeeme, but now that is working and awarding points. It seems this problem has been going on for quite some time. If I was the only one complaining, I would think it was my computer, but with so many people having the same problem, I think there is a problem with the game. Is anyone looking into this problem?
     
    desi20 and Doc425 like this.
  17. Sweet_Cassiopeia

    Sweet_Cassiopeia Forum Overlooker

    FYI: I just watched "Question Together" (all 2:47 of it). I was awarded my 15 points for it. I have watched it before and always have been awarded my points. (USA, Windows 8.1, firefox, latest flash update was yesterday).
     
    Doc425 likes this.
  18. Doc425

    Doc425 Exceptional Talent

    My video has been playing, "Question together", for the past 3 days. The first time it played I received points, but since then I have received no points at all. This has been going on long enough! You should have been able to fix it by now if you really wanted to. I, along with others, have complained many times both via this thread and through technical emails. If you don't want players to get their BBs through the movie theater then remove it, but don't keep doing this when we need the BBs the most. The wonder tree sale and now another event requiring breeding, which requires a lot of power feed.

    My information is all the same as I already listed in my first complaint. Obviously this problem is not on the players end, judging by the number of complaints from different people, in different locations, and with different types of equipment. Thank you for fixing this soon.
     
  19. julie1013

    julie1013 Commander of the Forum

    Yep, still stuck on "Question Together" videoo_Oo_Oo_Oo_Oo_O Kinda feels like the movie Groundhog day:eek::eek:;) I live in theUSA and flash drive was recently updated so....:wuerg::wuerg: I think I would rather see no videos available at this time than to have to keep looking at this loser video everyday:(:(
     
    Doc425 likes this.
  20. mfarm57317

    mfarm57317 Junior Expert

    "Question together" movie still not giving any reward points.....Is anyone looking into this problem?
     
    Doc425 likes this.
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