Bug Cinema Issues: September 2016

Discussion in 'Help Archive' started by shooger.sweet, Sep 7, 2016.

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  1. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello lovely Farmers,

    Please be so kind and use this thread to report any Cinema related issues you encounter this month.

    Please note that the "no videos available" message is normal to have, this is not a bug, it just means you do not qualify for any offer.

    Also, please make sure your Shockwave movie player is up to date, as well as your Flash player, if you encounter black screens.

    For white blank screens, make sure you don't have a plugin blocking the content.


    For other issues with the cinema, in order to forward them to the Game Team, we will need the following details, so please use the template provided below for the reports, posting all the requested information, points 1 to 7:
    1) Short description of the issue experienced
    2) Time when it occurred (preferably in CEST)
    3) Country you are playing from
    4) Screenshot
    5) User ID
    6) Browser used
    7) Flash player version
    Please note that if you do not provide the details request, we won't be able to forward the issues to be taken care of. Please refrain from other comments and just collect the broken videos by providing all the requested details - not providing them and complaining that the videos are not being taken care of will not help :( . We appreciate your understanding and cooperation.

    May this Month be better, with less Cinema issues !
    Best regards,
    Your Farmerama Team
     
  2. George_Washington

    George_Washington Someday Author

    1) Videos are not loading. There is a black screen. I click play, but nothing happens.
    2) 7:10 AM (USA Central Time)
    3) USA
    4) I cannot take one
    5) 49116883
    6) Google Chrome
    7) Adobe Flash Player 22 ActiveX, Adobe Flash Player 22 NPAPI, Adobe Flash Player 22 PPAPI, Adobe Shockwave Player 12.2
     
  3. Sassy22

    Sassy22 Someday Author

    1) 2 types of movies - one with large black screen "powered by supersonic" and an arrow for play in middle. Just goes to a replay; other movie has James Earl Jones in it and it plays a long movie but no reward at end
    2) 11:20 am Eastern Standard Time
    3) USA
    4) Tried to paste it here...
    5) ID: 1962520
    6) Internet Explorer version 11.0.34
    7) Adobe- You have version 22,0,0,209 installed
     
  4. 007Farming

    007Farming Forum General

    Nothing has changed since August's post

    1) Short description of the issue experienced....
    For the past couple of weeks all I get is a blank advertisement that has a flashing green play arrow then "oops the video you are trying to watch is no longer available" after I press play button.
    2) Time when it occurred :Last time tried - just now at time of post -
    3) Country you are playing from: Canada
    4) Screenshot Sorry, no pictures or screen shots available as I don't have a photo bucket account. Can email one to support if needed.
    5) User ID - 52952252
    6) Browser used - Chrome
    7) Flash player version - 22,0,0,209
     
  5. NanaLyn

    NanaLyn Active Author

    1) Video for .... Race Week with Jimmie Johnson presented by Blue Cross Blue Shield NC
    Video plays all way through but does not give movie reward points. This has happened for more than two weeks.
    2) Different times throughout the day.
    3) Country you are playing from: USA
    4) Screenshot ... unable to take a screenshot
    5) User ID - 11175529
    6) Browser used - Chrome and Internet Explorer
    7) Flash player version - 22.0.0.209
     
    Last edited: Sep 10, 2016
  6. Frenchmom14261

    Frenchmom14261 Forum Connoisseur

    It has been several days with no awards. the movies play but the rewards are not given. Race week extremely long never gave points. but now pop corn, Walmart datas and other do not either. The supersonic is not working. It is really very frustrating. I usually use Firefox and tried at differnt time and on different days. Nothing works.
     
  7. George_Washington

    George_Washington Someday Author

    Nothing has changed since my last post in this same thread.
    1) Videos are not loading. There is a black screen. I click play, but nothing happens.
    2) 7:10 AM (USA Central Time)
    3) USA
    4) I cannot take one
    5) 49116883
    6) Google Chrome
    7) Adobe Flash Player 22 ActiveX, Adobe Flash Player 22 NPAPI, Adobe Flash Player 22 PPAPI, Adobe Shockwave Player 12.2
     
    dappashan and 007Farming like this.
  8. cthomafarm

    cthomafarm Forum Apprentice

    1) Last night I got videos. The some gave movie points others didn't. To night I get a white screen with the One Moment Please box. That is all.
    2) 8:45 PM (USA Pacific Time)
    3) USA
    4) Don't know how to take a screen shot for you. As I said I get the white screen with the One Moment Please box. No video comes up.
    5) ID: 9723533
    6) Google Chrome
    7)
    Adobe Flash Player- Version: 22.0.0.209
    Shockwave Flash 22.0 r0
     
    dappashan and 007Farming like this.
  9. Frenchmom14261

    Frenchmom14261 Forum Connoisseur

    I tried on 2 different browsers to watch movies again to see if it would help. Several ads played but note gave points. The get your reward button never becomes green and the rewards are not given. It is becoming more than frustrating. It is really looking like BP does not care and is laughing at us.
    country is USA. hours have been varied.
    Straight talk from Walmart watched several times. No rewards. I will no longer watch it
    Skinny popcorn same thing no rewards. I will now skip it when I see it
    Race week is the worse. it last forever. Now I just get out as soon as it appeared. Will not watch it.
    supersonic never works with Firefox. It worked once with IE
    browser Fire fox and IE
    player ID 20499009
    I have not gotten reward for a long time. It is getting really aggravating.
    Is anyone monitoring this feed back or reporting it or doing anything about it? It looks like this technical issue is completely ignored. We get no feed back and no improvement what so ever.
    Maybe BP does not care because these companies pay them whenever we click on the movies. I will start boycotting the ads that promise rewards but give none.


    Up date. at 9:53 am eastern American time got a new ad Smartfone. Again no reward. reward button never turn green.
     
    Last edited by moderator: Sep 16, 2016
    NanaLyn and mfarm57317 like this.
  10. cthomafarm

    cthomafarm Forum Apprentice

    Just wanted to update this. So, long before I left this message I was not able to play the movies. I updated the flashplayer and Shockwave. The movies started working for one night. Checked that nothing was blocking the movies from Chrome. Still getting the white screen with the One Moment Please .... Getting really tired of not being able to get any kind of barnyard bills and having no kind of update. Please let us know what is happening, how long this might take, and if we will be able to earn barnyard bills again. This has been going on a long time without any updates, etc.

    Cthomafarm
     
    dappashan likes this.
  11. farmingfreebird

    farmingfreebird Exceptional Talent

    [​IMG]

    time, 16.40 cest, but all throughout the day.
    country: the netherlands
    User: farmingfreebird ID: 20926156
    browser: chrome.
     
    007Farming and Noelle20001 like this.
  12. 007Farming

    007Farming Forum General

    Thank you farmingfreebird for sharing that pic!!! That is exactly what I have been getting since August.
     
  13. Frenchmom14261

    Frenchmom14261 Forum Connoisseur

    after several away from computer I came back and tried watching ads again. I got Fuji ads, and they played. but again the reward button does not turn green and no reward is given.
    Usa east coast
    time :9:30pm local time
    firefox
    flash is automatically updated. do not know the number.
    Problems I do get movies, they play but the reward button does not work.
     
    dappashan likes this.
  14. dappashan

    dappashan Someday Author

    1) Still reporting that the St. Joseph's Medical Center video still won't award points. The video plays, but it takes an hour -- and by that I mean literally 60 minutes, I timed it -- for the button to turn green. That's an hour I can't spend playing Farmerama...
    2) Recent dates and times when full video was watched but points were not awarded include:
    Thu Sep 1 02:48:21 CEST 2016
    Fri Sep 2 01:01:03 CEST 2016
    Fri Sep 2 01:52:57 CEST 2016
    Sat Sep 3 03:19:51 CEST 2016
    Wed Sep 7 02:07:57 CEST 2016
    Thu Sep 8 01:15:15 CEST 2016
    Thu Sep 8 10:33:30 CEST 2016
    Thu Sep 8 11:50:04 CEST 2016
    Fri Sep 9 11:50:49 CEST 2016
    Fri Sep 9 12:14:43 CEST 2016
    Sat Sep 10 02:11:51 CEST 2016
    Sat Sep 10 09:26:58 CEST 2016
    Sat Sep 10 11:41:43 CEST 2016
    Sat Sep 10 18:26:07 CEST 2016
    Sun Sep 11 12:20:24 CEST 2016
    Tue Sep 13 03:26:31 CEST 2016
    Sun Sep 18 23:18:43 CEST 2016
    Mon Sep 19 12:17:35 CEST 2016
    Tue Sep 20 00:30:39 CEST 2016
    Previously reported dates and times when full video was watched but points were not awarded include:
    Tue Aug 2 12:40:12 CEST 2016
    Tue Aug 2 12:41:14 CEST 2016
    Sat Aug 6 11:31:39 CEST 2016
    Sat Aug 6 11:32:10 CEST 2016
    Sat Aug 6 12:35:15 CEST 2016
    Sat Aug 6 12:36:02 CEST 2016
    Sun Aug 7 08:41:14 CEST 2016
    Sun Aug 7 15:15:18 CEST 2016
    Sun Aug 7 15:16:38 CEST 2016
    Mon Aug 8 00:05:03 CEST 2016
    Mon Aug 8 07:57:29 CEST 2016
    Mon Aug 8 07:59:04 CEST 2016
    Mon Aug 8 12:36:06 CEST 2016
    Mon Aug 8 22:48:34 CEST 2016
    Mon Aug 8 23:14:06 CEST 2016
    Tue Aug 9 01:41:47 CEST 2016
    Tue Aug 9 11:22:56 CEST 2016
    Tue Aug 9 23:18:47 CEST 2016
    Wed Aug 10 00:28:58 CEST 2016
    Wed Aug 10 00:44:22 CEST 2016
    Wed Aug 10 12:07:01 CEST 2016
    Wed Aug 10 12:29:16 CEST 2016
    Fri Aug 12 00:12:42 CEST 2016
    Sat Aug 13 11:52:06 CEST 2016
    Sun Aug 14 03:11:22 CEST 2016
    Sun Aug 14 23:10:41 CEST 2016
    Mon Aug 15 12:08:43 CEST 2016
    Fri Aug 19 10:36:20 CEST 2016
    Sat Aug 20 11:46:55 CEST 2016
    Tue Aug 23 03:10:49 CEST 2016
    Wed Aug 24 10:51:36 CEST 2016
    Wed Aug 31 14:20:07 CEST 2016
    Thu Sep 1 02:03:43 CEST 2016

    3) USA
    4)
    [​IMG]
    [​IMG]
    [​IMG]
    5) 8070629
    6) Google Chrome version 49.0.2593.0
    7) built into Google Chrome version 49.0.2593.0
     
  15. cthomafarm

    cthomafarm Forum Apprentice

    Another update. So my ad blocker was on for this game - shouldn't have been. Anyway finally got the SkinnyPop popcorn video many times and guess what? The get your reward button doesn't turn green. Watching videos, but still no rewards. :(

    Wish your programmers the best of luck.

    cthomafarmID: 9723533

    Yeah!! Congratulations!! Tonight I was able to watch several videos and the button turned green. Some of them were from Minwax, Pedigree, GeorgJenson.com and Hyatt. Thank you for the hard work and for the video points.
     
    Last edited by moderator: Sep 21, 2016
    julie1013 likes this.
  16. Frenchmom14261

    Frenchmom14261 Forum Connoisseur

    Same story. None of the video gives reward. the get you reward button never turns green. The latest is a video about Kyoto. it plays but no reward. Very frustrating
    USA
    One more does not reward anything . I just tried at 9 46 am eastern time USA
    Tracfone
    I have not received rewards in over a week.
     
    FarmeRWG, julie1013 and dappashan like this.
  17. Accolade1

    Accolade1 Forum Apprentice

    I've run into the same problem so far that 30 movie points I should have earned
     
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  18. FarmeRWG

    FarmeRWG Forum Apprentice

    Same problem as above. No movie points after watching videos for the last month or so. The button doesn't turn green, no matter how long I wait. Must have lost about 70 movie points. Very frustrating. Things were working about two months ago. What happened?
     
    julie1013 and dappashan like this.
  19. Leesamarie63

    Leesamarie63 Forum Apprentice

    For the last three or four weeks, ads play but won't reward for Tracphone, Skinnypop, and Wellspan Health. Chrome and IE browser. Not sure what Flash player version. ID: 54159379. Also tried on different computer with same results. Very frustrating.
     
    FarmeRWG likes this.
  20. nlm24

    nlm24 Forum Pro

    Same as above comments - no rewards after watching movies.
    St Josephs Medical Center (orthopedic)
    James Earl Jones
    Hyatt Regency
     
    BasicBasil and FarmeRWG like this.
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