Bug Cinema Issues

Hello Sheriziya

As long as you get the points for your time - it should be fine! Normally though, videos only should load. In English

Thank you very much for the screenshot!
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Best regards,
teddy.bear

 

Thanks for confirming that, Teddy. I do live in the Netherlands, though I use the American server. I don't know if that makes a difference? I noticed I've gotten several videos in Dutch as well. So perhaps it's more living place related than server related?

 

Dear Sheriziya,

The language you play in does not make any difference - the offers are based on location (geo IP), so in this case, my apologies - yours should be in Dutch indeed.
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Best regards,
teddy.bear

 

Hi Teddy ,
My videos have been playing in Spanish lately. I know the offers are based on location (I'm in the USA)...and although there are certainly a lot of Spanish speakers who live here, I am not one of them . Is there anything I can do to change the offers to English (the official language of all 50 states)? I know there's probably nothing you and your team can do, I'm just wondering if you have any advice about what I might be able to do. Thanks! (or should I say "gracias"?)

 

Hola MissSmartyPants

You know what the funniest thing is? I have seen quite a few times mentioned by the ES team that their community does not have videos available. So you are stealing them !

There is nothing you can do on your end, the videos should be in English, only Latin America should have them in Spanish. I hope you at least can get movie points from them But I will report it either way - if you could point out a couple of examples though, it would be very much appreciated.
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Best regards,
teddy.bear

 

Ha ha Teddy, perhaps the ES community has our missing English videos...we could make a trade!! I am indeed able to still get movie points from them, so it's not a complete loss. They're not all in Spanish, just some of them. I haven't been paying too much attention to which ones were in Spanish, although I do remember a day or two ago it was an ad for scented (!!) trash bags. Next time it happens, I'll do two things:
1. Make note of the exact ad
2. Make a margarita

Muchos gracias for your help!

 

Señorita SmartyPants, You forgot the most important part Sharing the notes, and of course, the margarita!

Thank you for your help - I will try to find the scented trash bags (filled with manure and pheromones? ) ad, and report it.

PS: There is a "song" that reminds me of your siggy every single time - lookup Weird Al Yankovic - Word Crimes and play it while muting the Spanish ads

Best regards,
teddy.bear

 

just watched a video and received my reward. had to scroll the video page down to see the green success tab, never had to do that before. i wonder if that is why i didnt get my rewards before.

 

Hello feelfree2win

This happened before - one of our lovely players pointed it out in the past, and this could be an issue as well. I am not sure if this can be fixed but it would be a great idea to keep an eye on the scrollbar as well.
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Best regards,
teddy.bear

 

watched another video and not only scroll down for the green success tab but the actual video as well. i could only see a quarter of the video, i had to scroll the video down and to the right to see what it was about. seems the screen resolution is all out of whack for the video.

 

hi Teddy i am happy to report that cinema is working and that i did watch 5 videos for water yesterday and get points for them all thank you for fixing cinema

 

sorry to say, black screen just now.

 

I got a black screen just now too, while I watched one (or was it two) other videos today with success.

Same black screen as I reported before, so I guess I don't need to take another screenshot.

 

last 2 vids worked fine,
now black screen then no vids available then black screen again, oh well hit and miss.

 

Hello IVANCICA30,

You are most welcome But I did nothing! I am glad the problem was fixed though - good luck earning lots of points.
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Hello feelfree2win and Sheriziya

Thank you both very much for the update - I am happy that you have started earning points, but I am sorry not all the videos work. This is exactly why we need you to follow the template given for the reports this will help us identify the trouble-video(s) and report them to be taken care of.
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Best regards,
teddy.bear

 

Unsupported Size for Ad Unit.
Ad unit is currently 425x150. Minimum supported size is 300x250.

that's all I seem to get

 

Hello upseydaisy,

Could you please provide a full report, as requested in the first post of this thread? Also, please be so kind and let us know when did this start happening.
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Best regards,
teddy.bear

 

I am getting the same error message as Upseydaisy. this started happening today when you click to play a movie it says please wait for a few seconds then a box appears "Unsupported Size for Ad Unit.
Ad unit is currently 425x150. Minimum supported size is 300x250."
then that's it

 

Hello sami1830

The answer is the same, I am afraid - we will need the full report, as advised in this post.

Thank you very much, we are looking forward to more details from you.
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Best regards,
teddy.bear

 

I have always gotten the no videos available.
Since it was posted that this a problem b/c of using bigfish to access game...
Can I log in through somewhere else or would I have to start all over again?
Just went to farmerama.com and I could not log in with my current userid.
Thanks