Bug Cinema needs confirmation for flash again?

Discussion in 'Help Archive' started by Sheriziya, Dec 29, 2014.

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  1. Sheriziya

    Sheriziya Forum Master

    H,

    I don't know if this is related to Virtual Currency To Shop, so I thought I'd better ask it. My game is loading perfectly, but when I want to watch a movie in the cinema it asks my permission to store local data. This permission has already been given (checked this in the Flash global settings) and I can't press any of the buttons (allow or deny) in the screen where it asks for this permission. The only thing I can do is to close the movie screen again. No video is being loaded.

    Also, I was wondering if the Amstel video (about 5 minutes long about two brothers and a beer in Lapland) doesn't indeed give any movie points. There's no "get reward" button, nor do you get a message when you click the x once the video is finished. I've watched

    I know normally it's upto the sponsor, but since this is such a long video, especially in comparison to other videos I would have expected some kind of reward. I don't know if this is related to the cinema problems already posted about, so that's why I thought I'd better ask :)

    If this last issue (a 5 minute (or longer, didn't time it exactly) video not giving any rewards) is normal, than please confirm that and disregard that particular issue. I hope the other issue is somehow related to the other problem linked above.

    Otherwise I wouldn't have a clue what's going on, especially since the movie player is asking for something for which it already has permission.....

    Thanks for the help!
     
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Sheriziya, :oops:

    Unfortunately, regardless of the length of the movie, it could happen that you don't receive movie points. :( I apologise for this trouble, since it's a longer video I am sure it's more of a problem, but all I can do is advise you to ignore it and do not watch it for so long, to avoid wasting your time. :(

    As for the Flash storage confirmation, does it appear after a movie starts loading? It could be due to the length & size of the movie, exceeding the limit you have allowed to be stored, or possibly a survey. You could try setting it a little bit higher, if you wish to do so, or you can try clearing your browser cache, and especially your Flash cache, to see if this helps.
    Can we assist you further?
     
  3. Sheriziya

    Sheriziya Forum Master

    Hey teddy.bear Too bad about the movie points not being awarded. Oh well, so be it.

    As for the Flash: it's before the movie is loading. I get the startscreen of the viewer, but only a black part where the video is supposed to appear. The video itself won't load. I get the pop up asking to allow or deny the storage.

    Flash cache, browser cache, etc is all cleared... no dice. :(
     
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    I'm sorry to hear this. :( Have you tried allowing the data to be stored? If yes, what happens next?

    I have more "good news" for you, sorry :( I've checked your Cinema logs and the attempt is for accessing (oh, dear :oops:) is a series of 6 videos, a chain of videos, that need to be all 6 watched to get the 15 movie points. In all honesty, I got stuck on the 6th one, so I cannot collect the reward.

    It's not very professional for me to say this, but as a friendly advice, I would suggest you to skip the Cinema today. :eek:
     
    Sheriziya and -Mir85- like this.
  5. Sheriziya

    Sheriziya Forum Master

    Heya teddy.bear,

    Thanks for looking into the lengthy video & movie points. Well, I don't mind watching videos, some are even fun to watch, as long as I know there's something in the end :)

    As for the flash problem:
    I've set the data storage for Farmerama to unlimited and we've got "progress":
    I'm now getting a black screen the size of a video which has a loading thingy and after that a black screen the size of a video with a very tiny red dot in the middle. Nothing else........

    Not sure if we can call that progress :D

    And I'm indeed leaning towards your "not very professional" but very friendly advice and skip the cinema today.

    Oh, and because I didn't get a chance anymore in my previous post about the flash problem: your comments were fine :D no offense taken! Just thought I'd let you know :) You're always great in handling things, or at least I think so!
     
    puppiesnponies likes this.
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Sheriziya :)

    Thank you for your understanding on this matter. Yes ... the movies were "a trap" :p so there isn't much in the end apart from a black screen with a loading spinning circular arrow in the middle - Maybe you picked up where I left off, and it took you straight to the broken one xD ? I'm sorry, this really isn't funny at all but the Cinema never stops surprising us.

    On a very serious note now, the only thing that I can advise you now is to try again, hoping to find a different video. Also, please make sure that your Shockwave movie player is up to date as well.

    I have also just been able to play a chain of 3 videos now, but it did not recognize that I've watched the last one, even if it played, and no points were awarded - hopefully though this 'woken up' your Cinema. :( Fingers crossed for you.
    Can I help you further?
     
  7. Sheriziya

    Sheriziya Forum Master

    :D I can imagine the Cinema keeps surprising you!

    Back to the matter at hand: I indeed had to update the shockwave movie player. I think I missed that somewhere.
    Unfortunately the first movie was still the black screen with a red dot in the middle. I hope I'll see something new in a few hours and that it will work properly again :)
    This chain of movies, are these all different long movies? Cause so far I've only ever seen the movie about the two brothers with the one beer in LapLand (Amstel). If there were supposed to be different movies, the broken one may appear random and perhaps stall the others? I have no idea, I'm just guessing :)

    Thanks for keeping up with me and checking things on your side as well!
     
  8. Sheriziya

    Sheriziya Forum Master

    @ teddy.bear, Sorry for the double post....

    I checked again (back from the appointment), but unfortunately I still have the same result. Just to be sure I checked it on both my accounts and both give the same result: black screen where the video should be, spinning wheel for two seconds and then a black screen the size of the video with a very tiny red dot in the middle...... I get this every time I open the video viewer in the cinema. :(

    ETA: hmmm... I may have found a cause, don't yet know how to fix it, though:
    When I click in the normal game screen and look up the settings, the settings for storage data are set at unlimited for Farmerama.
    However, when I open the settings in the video screen, the settings are set to 100kb and I can't change that. I can't adjust the slider, I can't click anything.... there's nothing I can do, but click the big X that closes the viewer.
    The video viewer apparently has a different source for the videos and somehow I can't change the local storage data settings for that source in the flash pop-up settings.

    Do you have any idea how I can change this? The only thing I can change in Global settings is "Allow", "ask for permission", "deny", but I see no option to set the amount that can be stored.
    Just to be clear, I'm talking aboutt his screen that I can't adjust, no matter what I try (I hope it's properly viewable) and I'm using Firefox (latest stable version):
    [​IMG]

    ETA: In the meantime I've de-installed both Flash and Shockwave, deleted local storage data, etc. and re-installed both Shockwave and Flash, but nothing has helped so far.

    The only thing I noticed after deleting local storage is the message I got twice: sorry, no movies for you.
    Right now it's either that message or the movie black screen with the tiny red dot....... nothing really seems to help. I still can't click anything in the little pop-up and for some reason the allowed storage is now down to 10kb instead of 100 or unlimited. I really don't understand it :(
     
    Last edited: Dec 30, 2014
  9. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello Sheriziya, :oops:

    The different Flash storage values are because one is for Farmerama, one for a server - related to the ad that it's trying to load.

    I have checked your logs and the same URL appears for me, that opens a chain of 3 or 6 movies - they are 20 to 30 seconds long, apart from the last one, which is almost 2 minutes long.

    I'm happy to hear you have updates Shockwave as well, but I am sorry this didn't help. I'm afraid the problem isn't the cinema, but a broken video, if the other video plays properly. :( If you could keep an eye on it & try every now and again to check if new videos pop up, it would be great. I will leave the thread open for your to update us. But please do not go through more trouble now, reinstalling software and plugins, because this doesn't seem to be the issue. As soon as 3rd video pops up at least, we will have a confirmation on this matter. I will check your logs tomorrow as well, to see if a different link / video identifier appears for the Cinema.
    I apologise for all this trouble. :(
     
  10. Sheriziya

    Sheriziya Forum Master

    Hey Teddy,

    I'll keep trying. So far only the broken video shows up :( I hope it will be solved soon :)

    Thanks for keeping this open and for keeping an eye on it!

    ETA: YES! I just got a different video (Marco Polo, Netflix) and it's working again! Thanks, Teddy, for being so patient with me!
     
    Last edited: Dec 31, 2014
    BlackCaviar likes this.
  11. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    On behalf of teddy, you are welcome.
    Glad you finally have a new movie to watch :)

    ~problem solved, closing thread~
     
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