curious.

Discussion in 'Help Archive' started by melass, Jan 11, 2018.

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  1. melass

    melass Someday Author

    Hi!
    When I contacted German suuport to back my account they asked for passport and personal documents.
    Why is that necessary?
    :oops:
     
    melass, Jan 11, 2018
    #1
  2. Farmers.Almanac

    Farmers.Almanac Team Leader Team Farmerama EN

    Hello melass :)

    In order to verify the account is yours, Support asks for documentation. This ensures that no one else but you is granted access to your account. Please be assured all information is confidential and secure. You are not at risk for sharing the requested information with BigPoint.

    May I assist you further?
     
    Farmers.Almanac, Jan 11, 2018
    #2
  3. melass

    melass Someday Author

    Thank you for answer,you can close the thread!:)
     
    melass, Jan 14, 2018
    #3
  4. Farmers.Almanac

    Farmers.Almanac Team Leader Team Farmerama EN

    You are welcome :)

    No further questions. Closing as requested.
     
    Farmers.Almanac, Jan 14, 2018
    #4
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