Current Issues (April - August 2014)

Discussion in 'Headquarters Archive' started by teddy.bear, Aug 24, 2014.

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  1. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    To prevent any issues, the game is now, 24th of April, under maintenance until the sync is complete and all the new content goes live. Thank you for your patience. ​

    Your Farmerama Team
     
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The sync is complete and the game is back. Happy farming!​

    Your Farmerama Team
     
  3. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    Some of you are experiencing today, the 6th of May 2014, slow game or issues logging in. The game team is working to fix these problems.

    Thank you for your patience.​

    Your Farmerama Team
     
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    At the moment, 21st of May, we have some network issues, that’s why the game and forum could be a little bit slower than usual.

    We also have problems with our Farmwheel - if you click on it the game freezes and you have to reload it in order to continue playing.

    The Team is working on these issues and trying to fix them as fast as possible.​

    Your Farmerama Team
     
  5. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The problems have been fixed.

    We are now waiting for an update regarding the spins that have been lost, and we will inform you as soon as we have any information.​

    Your Farmerama Team
     
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    As you know, not everyone received a free spin in their daily login bonus today. For this, and the other problems during the last week, the Team will create a bonus code.

    Tomorrow we can give you more information about the bonus code, after the final decisions are taken. ​

    Your Farmerama Team
     
  7. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    Right now (26th of May) there are some internal network issues, which results in a very slow connectivity (and also login problems) to the game. Our technicians are working hard on fixing the issue.​

    Your Farmerama Team
     
  8. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    At the moment, you will not be able to able to sort the album based on collection criteria. The page doesn’t show any stickers, if you try it.

    The fix for this problem will go live tomorrow, 18th of June, around 14:00 CEST.​

    Your Farmerama Team
     
  9. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    After today's sync, 18th of June, many of you have been experiencing a very slow game. The developers have been trying hard to find what is causing this server lag, but unfortunately it looks like it cannot be fixed today.

    We apologize for this inconvenience and appreciate your patience while this issue is sorted out. ​

    Your Farmerama Team
     
  10. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The slow game issue has been sorted.

    Thank you for your patience.​

    Your Farmerama Team
     
  11. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    At the moment, 27th of July, we have some global problems, so some of you might experience login issues. The Team is already working on fixing them. ​

    Your Farmerama Team
     
  12. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    We apologize for earlier's unexpected maintenance but one of the databases was down and it needed to be fixed.

    Currently there is a problem with the farm photo feature for the Park, so it has been deactivated. When trying to take a photo of your Park, you will see an error message saying "It's not time yet!"

    As soon as we have more info, we will let you know.​

    Your Farmerama Team
     
  13. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    As some of you may have already noticed, the following visual issues have appeared:​
    • Yellow arrows on tree icons in Farm orders
    • Icon for XXL toolbox in Supply Shop doesn't have an XXL on it
    These issues should be fixed tomorrow. In the meantime, the farm orders and toolboxes do function correctly.

    Thank you for your patience.​

    Your Farmerama Team
     
  14. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The 3XL toolbox icon has been fixed, and the yellow arrow from the farm orders has been removed. ​

    Your Farmerama Team
     
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