Double charged for: Deep-sea Thrill Pack 5

Discussion in 'Help Archive' started by solotime, Feb 6, 2022.

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  1. solotime

    solotime Count Count

    Hello,

    I got double charged on my credit card for the Deep-sea Thrill Pack 5.

    I submitted a ticket, but they didn't have an option for being double charged. I filed the ticket as error message received. Not sure if I should delete that ticket or not.

    user ID: 8546533
     
    solotime, Feb 6, 2022
    #1
  2. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Did you use Payment Support through the Bank? It should have asked you for the type of Payment.


    Can I assist you further?
     
    shooger.sweet, Feb 7, 2022
    #2
  3. solotime

    solotime Count Count

    Yes I did the ticket that way.
    It did ask me what payment and I put credit card.

    **edit**

    They just replied asking me to go to the form?

    Here's what they have replied:
    ]
    Thank you very much for your inquiry. The pack you ordered was credited to your account right after you ordered it. Please check your account for the items included in the pack.

    If you didn\'t receive everything listed in the pack description, please check and see if you didn\'t order the wrong pack by mistake. If you have any further questions about your order, please use the contact form to get in touch with our technical support team.

    Your ticket has been closed.
     
    Last edited: Feb 7, 2022
    solotime, Feb 7, 2022
    #3
  4. Farmers.Almanac

    Farmers.Almanac Team Leader Team Farmerama EN

    Yes, it can take a little time for investigation and reply. It was the weekend so hopefully you will hear something soon now that staff is back in the office.

    May I assist you further?
     
    Farmers.Almanac, Feb 7, 2022
    #4
  5. solotime

    solotime Count Count

    They have just replied and I edit my post above.

    It seems like they didn't understand what I was trying to say. Which means I still need assistant.

    So, it appears I was charged twice, but received the items both times. If you please go to this link: https://board-en.farmerama.com/threads/deep-blue-offers.41894/ it say's you can only purchase it once.
     
    solotime, Feb 7, 2022
    #5
  6. Farmers.Almanac

    Farmers.Almanac Team Leader Team Farmerama EN

    I apologize for the confusion and still outstanding issue. As they advised in your email reply, you will need to follow up with Support again. Provide as much detail as you can so they understand the situation. I'm sorry but we cannot resolve payment issues on the forum. We wish you well with your inquiry.

    May I assist you further?
     
    Farmers.Almanac, Feb 7, 2022
    #6
    solotime likes this.
  7. solotime

    solotime Count Count

    You can please close this thread.
    I will go message them again :p
     
    solotime, Feb 7, 2022
    #7
  8. Farmers.Almanac

    Farmers.Almanac Team Leader Team Farmerama EN

    Good luck :)

    OP has contacted support so this thread will be closed.
     
    Farmers.Almanac, Feb 7, 2022
    #8
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