Factory upgrades

HI i had a successful factory 6 that i took out of the park and found it still wasnt big enough to put in the pet play area (my mistake as i misread). I put it back in the park and added the 4 upgrades i had and now it is only showing that it is a successful factory 7. Am i missing something or should it show a successful factory 10 (6 starting level + 4 upgrades = 10 finished level).
i have logged out and back in and have removed it from the park and put it back but it still says successful factory 7.
Can someone please check this out for me. I won 3 of the upgrades from the last event and 1 from a prior event.

Thank you and happy farming!!

name and id at bottom

 

Hello Mar_Bear

You have 26 factory upgrades making your Successful Factory 7 correct.

In the Pastry from the Void event, you earned 2 Factory upgrades and 4 Witch Cottage upgrades.

May I assist you further?

 

yes as that still doesnt make sense..... i had a factory 6 and after the upgrades it is only a 7?? even if i go along with what you say and i only had 2 upgrades (which i didnt) 6 + 2 = 8 not 7. i had a total of 4 factory upgrades total as i did not have my factory out until after i finished the pastry event. I did however have my witch cottage out and it is in the haunted manor and as soon as i got upgrades i put them on the cottage which is now a 6. you cannot put the factory upgrades on the witch cottage that is how i know i had 4 of them and also what i can put in the manor. i also previously stated i had some factory upgrades prior to the pastry event. i had to remove an item from the park where i now have my factory which was a 6 when i placed it. i had a hard time finding it in my inventory so i am sure of what it was called. please look into this further. thank you.

 

You bought the Base Factory on 2018-07-30 14:21:23. On the 2018-09-27 11:19:03 you had 20 upgrades. This made your Factory a "Successful Factory 1".

Since then you have won these upgrades:

Date:	Item:	Purpose:	Booked-Amount:	Total-Amount:
2018-10-10 05:46:55	factory_upgrade	the pastry void	1	26
2018-10-09 11:55:23	witchhut_upgrade	the pastry void	1	5
2018-10-09 08:13:43	witchhut_upgrade	the pastry void	1	4
2018-10-07 10:40:16	witchhut_upgrade	progression - the bone queen's treasure	1	3
2018-10-07 05:43:10	factory_upgrade	compensation for carnival event	2	25
2018-10-07 05:22:57	witchhut_upgrade	the pastry void	1	2
2018-10-07 05:22:26	witchhut_upgrade	the pastry void	1	1
2018-10-06 02:30:29	factory_upgrade	the pastry void	1	23
2018-10-03 21:12:14	factory_upgrade	funky fern project quest	1	22
2018-10-03 10:21:48	factory_upgrade	funky fern project quest	1	21

This gives you a total of 26 Factory Upgrades making your Factory the "Successful Factory 7".

If you need further confirmation regarding the amount of Factory Upgrades that you have received, you will need to contact Support.

Can I assist you further?