game loading problem

Discussion in 'Help Archive' started by ssbbll, Mar 15, 2023.

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  1. ssbbll

    ssbbll Forum Greenhorn

    hello dear mods and dear players,
    I'm one of the players in Türkiye

    As it is known, I have been entering the game since yesterday afternoon and I am having problems loading the game.
    When the game went to Unity, I had to get my wife to buy a gaming computer to continue playing the game. We have many computers, tablets and mobile phones in our house, my internet provider is Türksat, my mobile internet is Türk Telekom, I tried at least five browsers. I had a problem loading the game, it started counting up to 100%.
    my computer didn't have a standalone client, i downloaded it, since yesterday i've been trying to enter the game intermittently
    When the independent client starts counting to 100%, when I press F5 and renew it, if it starts counting up to 100% again, I tried pressing F5 again until the game comes, the game opens without any problems in my 3rd or 4th try.

    when i was able to enter the game i tried many places
    I wanted to write this message to help the technical team

    * Newspaper and black sheep daily gifts that are opened when we enter the game do not open
    * the event is being entered, it can be played if there are dice
    As soon as we try to buy a gift with star pennies, we can get the gift and it starts counting up to 100%.
    * the mill is working, both bait and event dice can be made
    * With the harvest assistant, crops and animals can be collected, items in ornamental gardens can be collected
    When we try to collect fields, animals and items manually, it starts counting up to 100%.
    * If you have your favorite seeds in the harvester section of the harvest assistant, they can be planted, irrigated, fertilized, but when we press the field shape of the combine, it starts counting up to 100%.
    * With the harvest aid, animals can be fed and watered
    * cannot enter inventory
    * the mall and farm shop open but when I try to buy an item I can get the item but it starts counting up to 100% again
    * information display of fields and barns does not appear
    * there is a transition between the fields of the game, for example, the green meadow can be crossed from the main field
    * warehouse is working
    * The marketplace is working and starts counting up to 100% as soon as you try to buy
    * the water tank can be filled with water
    * animal breeding working
    * gifts can be sent to neighbors
    * messages can be sent to neighbors
    * the co-op is working, but it starts counting up to 100% when we want to deliver items to the task
    * the wheel of fortune works, the reward is received, (no matter how lucky I am, the 100% bonus that I expected during the event came :p )
    * The season is entering, it starts counting up to 100% as soon as you place the product on the customer orders

    dear mods, looking at this information I don't think the problem is caused by our internet providers
    I also took a few screenshots, if I succeed I can attach the photos or if I can't add them here, I can send them to an e-mail address you provide.
    I should also say that I had to F5 3-4 times to bring the game back on every 100% count.

    I've been playing this game since 2010
    Our harvest aids that we bought with money or BB's are in vain, our carrot and apple sauces are the same, if I could continue the event, I could reach the piccolo, I can't get it because of this big problem, I had a daily gift attempt for almost three years, it will probably be reset today, I'm incredibly sorry
    I hope we can continue playing our game without any problems and our loss will be compensated

    note: i used google translate
     
    Last edited: Mar 15, 2023
    bıcıbacı and .esma12. like this.
  2. loyajova

    loyajova Junior Expert

    hi, I opened the game but the news page doesn't open and I can't receive the daily gift for two days. what should I do?
     
    .esma12. likes this.
  3. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello ssbbll :)

    The issue is not on Farmerama's side but rather with your Internet Service Provider. You can try the following suggestions to see if that helps:

    • try other games and see if there are issues there
    • see if they know what their internet speed should be and run a speedtest. A slow internet connection will cause the game to not load properly.
    • Click on the Windows icon in bottom left, type CMD and hit enter - then copy/paste the following: ipconfig /flushdns
    What does flush DNS do?

    Flushing DNS will clear any IP addresses or other DNS records from your cache. This can help resolve security, internet connectivity, and other issues.

    For example, when I type in a web address in my browser’s address bar for the first time, the browser has to ask DNS servers where to find the site. Once it has that information, the browser can store it in its local cache. Then, the next time I type in that website address, the browser will look for its DNS information in the local cache first and be able to find the site more quickly.

    The problem is that sometimes dangerous IP addresses or corrupted results can be cached and need to be removed. The DNS cache can also impact your ability to connect to the internet or cause other issues. Whatever the reason, all major operating systems allow you to force the process of clearing this cache — or “flushing DNS.”

    If flushing DNS does not resolve the issue, you will need to wait for your ISP to fix it. You can contact them and let them know the game site is not loading for you.

    We hope this will be resolved for you all very soon :)

    Best Regards
    Farmers.Almanac
     
  4. we try to enter not only one internet service provider but also lots of other internet service providers if the problem was provider ıt could be solved immediately
     
  5. bıcıbacı

    bıcıbacı Someday Author

    Dear farmerama team. 2 days ago download problem began. We wrote you same problem. we wrote to support. but they did not help us. We tried your suggestions but there is no result. We all about 10 years in farmerama. Please solve the problem.>:(
     
    -ladyarwen-, pofucuk and .ümit20. like this.
  6. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    As already has been stated, the problem lies with your Internet provider. You need to contact their Support. Our Support Team cannot help as it is not a Farmerama game issue.

    Regards,
    shooger.sweet
     
  7. ssbbll

    ssbbll Forum Greenhorn

    Thanks for your help mods,
    none of these suggestions work, 13 years of effort is wasted
    I wouldn't be surprised if the problem arises now in Turkey, then in Africa, then maybe later in Greece and other countries.
    Maybe it's time to use a new server, maybe all Turkish players, we should leave Turkey's best internet providers to continue our game.
    I and Turkish players can't do anything, I hope the problem will be solved as soon as possible
     
    Last edited by moderator: Mar 16, 2023
  8. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    You're welcome :)

    We are sorry that none of the suggestions work, but they would if it were Farmerama related. Our Game Team reports that the issue lies with the internet service provider. At this time, we can only recommend that you contact your internet provider's Support for further assistance. We do sincerely hope that they can resolve the problem for you very soon.

    No further questions. Player directed to provider Support. Closing thread.
     
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