Loading problems

I am having continued loading problems even on the new link that was provided.

Have to log out and refresh to get playing fields to load.

User: istanboy ID: 55590074

 

Hello istanboy

I have forwarded the issue to the Game Team to see if there is anything else to suggest. I will update you when I have more information.

While you are waiting, please provide the following in order to help the Team:

• What browsers have you tried using?
• What are the versions you are using?
• Are you playing on PC, laptop, tablet, phone?
• Did you use the link in the OA to test to see if your device is compatible with the Unity upgrade?

 

• What browsers have you tried using? - CHROME
• What are the versions you are using? - Version 142.0.7444.134 (Official Build) (64-bit)
• Are you playing on PC, laptop, tablet, phone? - PC
• Did you use the link in the OA to test to see if your device is compatible with the Unity upgrade? Yes, my device is compatible

 

Update:
The latest situation is the game loads, but the playfields are not loading.

I have tried both links to attempt to play the game, but without success.

 

I'm sorry you continue to have game issues. We have forwarded it to the Game Team.

The only thing left to try that I know of is to make sure that your antivirus is not blocking the game. Please make sure it is in your approved site list.

May I assist you further?

 

I do not have an antivirus running currently.

 

Chrome has had an update and the latest version is Version 142.0.7444.135 (Official Build) (64-bit). Would you update again and see if that helps? You can also try a different browser or the Standalone client to see if those provide better play experience. Please make sure the game is the only window open when you log in to improve loading times.

May I assist you further?

 

My Chrome updated automatically after I checked which version I was using.

I do not have another browser.

Today game play has been hit and miss.

 

I hope the technical issues you continue to report will improve soon. All feedback has been forwarded to the Game Team.

May I assist you with anything else?

 

Thank you. I hope it all gets back to normal soon.

Thank you for your responses.
NFQ.

 

You are welcome I hope the game runs better for you soon.

No further questions. Closing thread.