Log In

I have been trying to log in for over 1/2 hour. The following are issues I am encountering often:

Webiste Is Unavailable Error

While Waiting on the Spinning Flowers, I am spontaneously logged out

The sheep in a wheelbarrow have run a marathon by now and am stuck at different % levels

I have cleared everything (history, cache, browser...). I have tried multiple browsers on both farms. I have refreshed when it gets stuck to prompt it to try to load again.

I have talked sweetly to my computer to get it to load the game. I have talked to my travel agent and confirmed that yes my destination is my farm. I have even threatened to replace everything on Black Friday and send this system to the graveyard where it will spend a cold winter indeed. That being said...I doubt it is on my end as I have no other issues with the computer/internet except the game. I am able to successfully do everything else I normally do online. However, if it is on my end, I am willing to do all you suggest so that I can return to my farm. It is cold here and I really want to go to the tropics of Baha!

Thanks,

ID:42614584

 

Hello puppiesnponies

I am sorry to hear you are experiencing these problems. There are no login or server problems at the moment, so something must be misbehaving on your end. A router / modem reset would be great as well before trying again.

Since sweet-talking your computer failed, your travel agent didn't manage to re-route the flight and the threats don't seem to have an effect, I took a huge pot of my magic powder and sprinkled it over both your farms - I can confirm they are both loading fast and fine, they are safe and sound, and Baha feels like a sauna right now Hopefully this worked.
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Have you managed to log into the accounts now?

 

Hi teddy,
Yes I have managed to get into both farms now but it took between 30-45 min before I could. Now that I am on the farm, all is working as it should. I don't usually have too many problems after I am actually on the main field but getting there taking a long time. We just did a modem and router reboot/reset but I will try again. Thanks for the suggestion and thank you for the magic powder! I thought it must be snowing and now I know it was you! I am glad Baha is warm...it is in the 30s with 4-6 inches of snow predicted by tomorrow.

I don't have any further questions. Just wish you a lovely farming day!

 

Uh oh, so much snow, so early! *offering you a big pot of steaming hot chocolate to keep you warm*

If you experience problems again, please do follow the troubleshooting steps and contact our Customer Care Team immediately for assistance on this matter, we cannot have you locked out of the farm. ​

Thank you for the smile and kind words I wish you a wonderful warm day as well.​

~ Closing thread as there are no further questions ~