Logging into the game and being logged out

Pantler - 52334494. I spent an hour trying to log into Farmerama and kept getting the same message, "You don't have any games in your account yet" It wasn't until my wife tried to log into her Farmerama account and found a back door which I had overlooked that we were able to get into the game. Then after a couple minutes it logged us both out and the whole problem of getting back into the game began all over again. Finally, we managed to get back into the game and I immediately went to the forums to find out what is going on. I see by other posts that the problem I am experiencing is not unusual at the moment. Can someone shed some light on what is going on and give a rough estimate as to when it will be resolved?

 

Hello Pantler

I am sorry but I am a bit confused and I am not sure what exactly are you experiencing. Are you logging in through farmerama.com, the Bigpoint portal or a partner?

There have been some logouts due to a fix that was synced, but it does not seem related to what you are experiencing.
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Best regards,
teddy.bear

 

Hello Teddy Bear,

Sorry if my message was unclear.

Our first issue was trying to get into the game. When we finally managed to get in we both got logged out when we tried to plant crops. I am now logged in and able to harvest and plant without problems however, my wife logged out and now can't get back into the game. We both have BigPoint accounts.

This is what is now happening with my wife - she is still unable to get back into the game and her event crops are due to be harvested very soon so she is in a panic.

When she goes to www.bigpoint.com/farmerama this is what she gets: -


After logging into her account using the login section (top right), it says there are no games in her account: -


Clicking on the Game Finder button then gives this result: -


Using the menus at the top also doesn't work: -


What happens is this: -


So she is going round and round in circles and not getting into the game. Her account name is Syllabub and the number is 52441482. Any help would be very much appreciated.

Thank you.

 

Hello Pantler

We did not get the screenshots but this is a known issue with the portal accounts. No games will be displayed in your account, not only Farmerama, but I can assure you that your account is safe, it did not disappear. Until this issue is fixed, you can use the farmerama.com password reset function to get a direct password and be able to log into the game directly.

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Can I help you further?
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Best regards,
teddy.bear

 

Hello Teddy Bear,

I'm not quite sure what you mean. My wife has just clicked on the forgotten password link and through her email reset her password. All this did was end up with a message saying congratulations your password has been reset. It did not take her to the game, and the only option was a "back" button which took her back to the login screen.

She went to farmerama.com to do this so what did she do wrong?

Regards
Pantler

EDIT
She just tried again and it has worked. Thank you very much for your help

Please could you close this thread.

 

Hello Pantler

Thank you for the update, I am happy to hear it worked - you are most welcome Happy farming!
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Best regards,
teddy.bear

~ closing thread as there are no further questions ~