Login problems

Discussion in 'Headquarters Archive' started by teddy.bear, Oct 3, 2014.

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  1. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    We are currently experiencing login problems, so you will see an error if you try to login. All Bigpoint games seem to be affected, so we appreciate your patience on this matter.

    As soon as we have an update, we will let you know.
    Your Farmerama Team
     
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    It looks like everything is up and running again, yay! Thank you all very much for your patience and understanding, we sincerely apologise for this inconvenience.
    Your Farmerama Team
     
  3. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The login problems are back :( We apologise for this inconvenience - our IT department is already working on fixing this.
    Your Farmerama Team
     
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The login problems have been fixed - thank you for your patience on this matter.
    Your Farmerama Team
     
  5. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The login problems have returned, again. We apologise for this inconvenience. As soon as we have an update, we will let you know.
    Your Farmerama Team
     
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The problem has been fixed but it might take up to a couple more hours for everything to be up and running properly, so not everybody might be able to log in right away.

    We apologise for this delay and than you for your understanding on this matter.
    Your Farmerama Team
     
  7. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    I am really sorry to have to announce this, but login problems have returned, once again. We sincerely apologise for this inconvenience.
    Your Farmerama Team
     
  8. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The login issues have been fixed, so you should all be able to enter the game without any problems.
    Your Farmerama Team
     
  9. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    We are experiencing again issues with our login servers. Our system admins have been informed and they are already working on fixing this.
    We apologise for the inconvenience,
    Your Farmerama Team
     
    sealsfarm likes this.
  10. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    Thankfully, the login issues have been fixed. We apologise once again for this inconvenience.
    Your Farmerama Team
     
    seralian likes this.
  11. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    I sound like a broken record but ... the login issues are back, and once again, affecting all Bigpoint games, not just Farmerama. We honestly, deeply appreciate your understanding on this matter - we are lucky to have an awesome community like you!
    Your Farmerama Team
     
  12. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    We are online again and the login should be working well.

    We would like to inform you that all Bigpoint games have to contend with DDoS attacks and that's why we have these login problems. Our IT department is working hard to find a permanent solution for this issue.

    We would like you to be assured that you don't have to be worried about your accounts, they are all safe. Tomorrow we will publish a longer official statement with more information.​

    Best regards,
    Your Farmerama Team
     
  13. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    I am very happy to inform you that a bonus code will be offered next week to compensate for the login issues we've been experiencing in the last days.
    Thank you for your understanding and patience,
    Your Farmerama Team
     
    msmeow, CaliChrome and abubadi66 like this.
  14. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    It looks like we are experiencing login issues again. Our system admins have been informed and they are looking into this matter.
    We apologise for this inconvenience,
    Your Farmerama Team
     
  15. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Howdy Farmers,

    The problem has been fixed but it might take a couple of hours for all of you to be able to log back in.
    Thank you for your understanding,
    Your Farmerama Team
     
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