Missing BB`s and 100% EP Bonus

Discussion in 'Help Archive' started by QwerkQwicksilver, Apr 11, 2015.

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  1. QwerkQwicksilver

    QwerkQwicksilver Junior Expert

    I purchased Bb`s thru the Bank for the amount of $25.09 . The transaction went thru and I`ve got notification via E`Mail about the charge . Payment was sent to -edit-

    ID : 49249174
     
    Last edited by moderator: Apr 11, 2015
    QwerkQwicksilver, Apr 11, 2015
    #1
  2. igotfrogs

    igotfrogs Forum Overlooker

    If you log right off then log back in again it should be applied if it hasn't already ... Not a mod just trying to help out with what I've had to do in the past
     
    igotfrogs, Apr 11, 2015
    #2
  3. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    Hello QwerkQwickSilver,

    As igotfrogs suggested, have you tried logging out then back in to see if they have arrived?

    Can I assist further?
     
    shooger.sweet, Apr 11, 2015
    #3
  4. QwerkQwicksilver

    QwerkQwicksilver Junior Expert

    I have logged out 2 times to no effect so far .
     
    QwerkQwicksilver, Apr 11, 2015
    #4
  5. shooger.sweet

    shooger.sweet Board Administrator Team Farmerama EN

    If you log in to bigpoint directly you can contact the Payment Support through the Bank. If you log in through a third party, you will need to contact their Payment Support.

    Can I assist you further?
     
    shooger.sweet, Apr 11, 2015
    #5
  6. muscaricat

    muscaricat Forum Pro

    Sorry to butt in here but I have the same problem. Money to buy BB's has been taken from my paypal and I have received an email from BP confirming the receipt of payment but I have no BB's showing in the game.
    I have contacted payment support, got a ticket and wait for the result. Annoying as I had hoped to buy some trees and enjoy 100% extra EP !
     
    muscaricat, Apr 11, 2015
    #6
  7. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Greetings,

    There are known issues with Paypal at the moment, as announced here. Please keep an eye on the announcement for updates on this matter, we have been assured that nothing will be lost.
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Apr 11, 2015
    #7
  8. -CountryGal-

    -CountryGal- Junior Expert

    I just made a purchase thru PayPal and the timer did not show up. I also logged out and logged back in. No timer still. I'm confident it will be fixed. Just hope it's soon. Thanks.
    ID 35336926
     
    -CountryGal-, Apr 11, 2015
    #8
  9. QwerkQwicksilver

    QwerkQwicksilver Junior Expert

    I want to thank all the Mods and igotfrogs for the helpful assistance . Eagerly looking forward to the resolution .
     
    QwerkQwicksilver, Apr 11, 2015
    #9
  10. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello QwerkQwicksilver, :oops:

    You are most welcome. :) As announced here, we have been informed that everything is working fine now and the transactions were processed successfully. Is there anything else we can assist you with?
    ​
    Hello -CountryGal-, :oops:

    If you still experience problems after the fix, please create your own thread and we will be happy to assist you.
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Apr 11, 2015
    #10
  11. QwerkQwicksilver

    QwerkQwicksilver Junior Expert

    I`ve relogged after the fix was announced and it is still unresolved . I`m waiting on my ticket to support to see if that helps .
    Thanks Teddy .
    ---
    I`ve heard back from Support and they say it has been resolved and the Ticket has been closed .
    I have yet to get credited the 2518 BB`s I purchased for $25.09 . I used the sliding bar in the Bank for the purchase .
    The 100% EP hasn`t been credited either . I`m at a loss as to what needs to be done now .
    Thanks for your assistance .
    ---
    Everything is correct now . Thanks for your time and understanding .
    You may close , NFQ .
     
    Last edited by moderator: Apr 11, 2015
    QwerkQwicksilver, Apr 11, 2015
    #11
  12. Neon-Lights

    Neon-Lights User

    On behalf of teddy.bear, you're welcome

    ~~NFQ - closing thread~~
     
    Neon-Lights, Apr 11, 2015
    #12
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