Missing BB

Discussion in 'Help Archive' started by -eieio-, Apr 15, 2015.

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  1. -eieio-

    -eieio- Forum Apprentice

    Hi,
    I notice that my farm shows I have no BB's at all. I purchased x3 tree seedlings at the weekend, but should still have some BB's (I can't remember exactly how many).
    Please advise, thanks

    -eieio-
    ID: 34207186
     
    -eieio-, Apr 15, 2015
    #1
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello -eieio- :(

    You had 18 BBs left but they were spent on 2015-04-15 02:03:48 CEST on purchasing a cloud row.

    Can I assist you further?
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Apr 15, 2015
    #2
  3. -eieio-

    -eieio- Forum Apprentice

    I believe there is an error here. I have not made any purchases using BB's since the purchase of the three mystery trees last weekend. Please would you check this again.
     
    -eieio-, Apr 16, 2015
    #3
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    I have, but this is correct. It is a pretty common error, sadly, if you harvest your rows quickly. Once you harvest your last row, and move to the first one that is still locked, accepting the pop-up will not activate the reward but purchase the row.

    All I can do is advise you to contact Support to see if they are able to assist you with this matter.

    Is there anything else I could assist you with?

    Best regards,
    teddy.bear
     
    teddy.bear, Apr 16, 2015
    #4
  5. -eieio-

    -eieio- Forum Apprentice

    Thank you for your information, it seems the likely (but disappointing) explanation. I will miss having the precious BB's - and will be more careful when harvesting the cloud row in the future.
     
    -eieio-, Apr 16, 2015
    #5
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    You are most welcome, -eieio- :) I would still recommend you to contact Support though before giving up. Fingers crossed for you!

    Best regards,
    teddy.bear

    ~ closing thread as there are no further questions ~
     
    teddy.bear, Apr 17, 2015
    #6
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