Missing Super Grow?

I am not 100% sure but I think I am missing some Super grow

When I reset the green meadow this AM (harvested and replanted and purchased 50 super grow), it did not take the first time

I went back in a few minutes later and none of the harvesting, replanting or stable resets had taken. So I harvested and replanted again.

Usually when this occurs, all of the goods I used first time around are automatically credited back but I think I am missing the supergrow i used in the first round of planting green meadow that did not take

 

Hello 4DFarmer

Could you please be so kind and post your user ID, the one that can be found on the bottom wooden game frame? This will allow us to check your logs and see if we can find out what happened to your super grow.​

 

so sorry, forgot that
user [dddd]
id: 51126168

 

Hello 4DFarmer

Thank you very much for providing your ID - since your username was so different than your forum name, it was impossible to detect your account .

I have checked your logs and it looks like you have earned 100 units of Super Grow from the event, which brought you to a total of 113 units, at 28.01.2015, 16:55:53 CET, and you have then used them on your fields at 19:33:17 & 19:41:44 CET and remained with 53 units. 6 more units were used later, so I assume those worked, but the 113 - 53 = 60 units used before you posted were the ones that were wasted, so you should contact our Customer Care Team as soon as possible to get the lost 60 units back. Please include the link to this thread as well, so the report date can be observed as immediate . I hope this helps.
​

Is there anything else I can assist you with?

 

thanks for the help

always a pleasure dealing with you

 

Likewise

~ Closing thread as there are no further questions ~