Missing Train Stable

I sent 5 stables off on the train, but when I clicked over to get the new one, the timer window went blank.
I think the event must have ended at just that moment.
Can you please replace the new stable that has a chance to win a seahorse? I have already paid for it.
Thank you.

 

Hello fun2farm,

Did the train leave successfully before the event ended? If so, can you try refreshing to see if the Mystery Stable has arrived. If your cargo is still missing, please post your ID# so we can check your account.

Can I assist you further?

 

Yes, the train left successfully, and sent me to the depot with the timer.
I had sent the train twice shortly before the event ended.
I refreshed as you suggested - and have found that the first one is not there either!! They are both missing.
I don't remember what I sent for the 1st one, but it was either 3 or 4 stables (one was 460 points). For the 2nd one I sent 5 stables: Orange/yellow mole?; and 4 yellow donkeys.
I hope I'm not getting them mixed up.

ID# 55375897

Thank you for your help, shooger.sweet.

 

Hello fun2farm

Your logs show you have successfully loaded the train 4 times, with the last time on 29 September 2018 which has been collected. All 4 stables have been opened.

May I assist you further?

 

Yes, thank you. Please explain to me why your records do not show the last two that I did right before the event ended.
Did it just eat everything when it left?

I am aware of the four that you mentioned, and they have nothing to do with the last two done down to the last seconds. I am not likely to forget the rush to get it done in time, and the shock of being met with a blank timer board.

 

The logs show that you loaded the train on the 29 September. There is no record of you loading the train right before the event ended. Nothing has been lost. If the trip didn't 'take' nothing is removed from inventory. It sounds like you experienced a display issue.

Your last donation on 29 September was a Mole, Orange Rabbit, Goose, and Chicken.

May I assist you further?

~edit~
To respond to your edited post:
If you have a blank time board, that means the trip did not take and no inventory was deducted. Since the train takes an hour to return and you report 2 trips in the last frantic bit before end of event, I have also checked your BB balance to see if you paid for the instant return of the train and no BB have been deducted.

I'm sorry it is not the answer you were hoping for, but all information associated with this event has been checked and verified and there were no train trips right before the end of the event.

It sounds like a display issue in which had there been more time in the event, a clearing of the browser and flash cache would have helped.

May I assist you further?

 

Yes, I had paid 1 BB to get the first one out of the way to make time for a second.

At least nothing was taken from my inventory or BB's. That is a relief. I am, however, disappointed that I lost the chance to get a Sea Pony due to a display issue!!

Thank you for taking the time to be thorough, and reassure me that I had not lost my inventory as well.

 

I understand your disappointment.

On behalf of all who assisted, you are welcome

No further questions. Closing thread.