Missing treasure maps

Hi I had 20 Suneye waiting to be milled at the end of the mill queue behind a Power Feed with 3 hours 30 mins left and another Power Feed for 9 hours. I had 5 treasure maps that were waiting for me that were system generated. When I logged in I got logged out. When I cleared my cache and logged back in and clicked on the boat I was asked to open the rune for Bahamarama. I logged out, cleared my cache and logged back in again. I cancelled the 20 Suneye in my mill so I had 25 treasure maps. I made 25 Suneye queueing behind the 2 Power Feed waiting. It kept disappearing from the end of the end of the queue. I logged out cleared cache etc and logged in but now there are only 5 maps.
I have been logging out, changing browsers and clearing cache but they seem to be gone. I understand support are not able to credit my account for problems like this caused since Unity. What else can I do to get back my missing maps? Time is really tight for me because I ham having difficulty playing. It takes several attempts to get in to the game, yesterday I was being logged out every few minutes and today I keep being asked to open the Bahamarama rune on the Tree of Wisdom when I try to use the boat. Often it is taking several attempts to open the Bahamarama fields or it loads to 100% and freezes. I am worried I will not be able to finish the next section, especially without the maps I was saving. I understand the game is unstable now and I don't mind being patient but losing those 20 maps I have been saving seems very unfair.
ID: 55768116
PS I have taken screenshots to try prove what I am saying is true.
The Treasure Maps were definitely not accidentally milled because I have 25 total hours of waiting food for the Bahamarama mill and 12 hours of food waiting in front of them for the mainland mill.
If my account is checked within the next 3 hours I think it can show that I did not mill the treasure maps because the milling time for the Power Feed was originally 9 hours, there is currently 3 hours left and this only happened about 30 minutes ago and I had 25 Treasure Maps before then.
(Also, although I never tried, I could not have accidentally milled the treasure Maps into Suneye in the Bahamarama Mill because it now shows it is approximately 6 hours into milling 9 hours worth of Sloth Feed).
PPS If I have made a mistake, it is not from dishonesty - they literally disappeared before my eyes and I don't understand what happened or how to fix it.

 

Hello Megan,

I have cleared your server logs. Please refresh your farm and you should find the 20 Treasure Maps have returned to your inventory. You added 5 Treasure Maps to the Mill on 2021-01-29 at 22:13:05.


Can I assist you further?

 

The 20 missing treasure maps are credited back into my account. I am sorry if I did the wrong thing by adding the 5 leftover maps to the back of the 12 hour queue in the mill. I wasn't sure if it could be fixed and I was scared I would lose the last 5 maps as well. I thought it was ok because they were visible and wouldn't actually turn into Suneye, but thinking about it now, I realise I probably should have waited until you replied before doing anything at all in the game. Next time I will leave everything as it is so that it isn't confusing or gives the impression I am being dishonest to whoever is trying to help me. I appreciate being given the benefit of the doubt. I am so happy to have those Treasure Maps back again. Thank you Shooger!

 

You are welcome.


~NFQ~ closing thread