No access to game

Discussion in 'Help Archive' started by mindy1701, Sep 11, 2024.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
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  1. mindy1701

    mindy1701 Count Count

    Earlier this afternoon, I was playing just fine. When I returned to play again, I can no longer get in. Trying on Opera and Windows 7 OS I get stopped with HTML:Redirector-JH[Trj] (this was reported here on August 25).
    Switching to Firefox on Windows 7, my log in credentials are accepted and we go to the loading screen - been sitting here with the spinning flower for nearly 40 minutes with no sign of continuing on into the game.
    Trying Firefox on Windows 10 (where I was playing earlier today), I get:
    Secure Connection Failed

    An error occurred during a connection to sas.bpsecure.com. PR_CONNECT_RESET_ERROR
    Error code: PR_CONNECT_RESET_ERROR
    • The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    • Please contact the website owners to inform them of this problem.
    I don't know what to do to fix it - can't play the game at all. Thank you for any help you can provide.
    User: mindy1701 ID: 44197939

    EDIT: also tried to access game on Microsoft Edge on Windows 10 and was blocked again. This time, received the message: Windows received an HTTP error message: 403 (Forbidden) from "sas.bpsecure.com"

    If you answer and I fail to respond, assume I've lost the last little sliver of access to Farmerama. Thank you again.
     
    Last edited: Sep 11, 2024
    Butsmuts likes this.
  2. Butsmuts

    Butsmuts Someday Author

    Something just like that over here. Could not for the life of me get in to the game. Walked away for 90 minutes and just as of now I'm back in.
     
    mindy1701 likes this.
  3. mindy1701

    mindy1701 Count Count

    Well, it's the start of a new day and I'm now in the game on Firefox, Windows 10 - kinda', sorta.
    Have reached a farm field, then the game froze. Right now I'm in the Valley, frozen for over 1/2 hour. Will keep trying a little longer, then I'll have to shut down for the morning. Thank you.
     
  4. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    Hello mindy1701 :)

    I'm sorry you experienced difficulty logging in yesterday and again today. The error message you received is due to when a browser is unable to establish a connection to a website or server. There are quite a few troubleshooting things that you can do, but as we cannot post any outside links, all I can suggest is that you google the error and see if you can find why you are having this problem. My own google search said, "This error is often caused by network connectivity problems, issues with firewalls or proxies, website server errors, or other browser-related problems. While frustrating, the good news is that this error can usually be fixed with a few simple troubleshooting steps."

    I've cleared your server cache just to see if that helps.

    May I assist you further?
     
  5. mindy1701

    mindy1701 Count Count

    Thank you for your help. NFQ
     
  6. Farmers.Almanac

    Farmers.Almanac Board Administrator Team Farmerama EN

    You're welcome :)

    We wish you all the best as you sort out the browser connectivity issue.

    No further questions. Closing thread.
     
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